Samsung's Note7 Post Mortem Turns Up 2 Problems


Samsung is set to release the results of its Galaxy Note7 investigation on Monday, explaining the underlying causes of the problems that led to the phone’s demise. The three independent quality control and supply chain analysis firms Samsung engaged to conduct the investigation concluded that the Note7 was affected by two separate issues. One was a battery issue; the other was the rush to market. The battery issue reportedly originated with batteries made by Samsung SDI, which did not fit inside the phone properly, leading some devices to overheat, catch fire or even explode.

The original article can be found here: http://www.ecommercetimes.com/story/84248.html?rss=1

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Pegasystems CTO Don Schuerman: Trust the Technology


Most customers aren’t eager to look under the hood to examine the processes underlying their experiences, suggested Don Schuerman, CTO of Pegasystems. “The contemporary customer doesn’t really care about CRM. They care about the experience they have, and in most cases they know little or nothing about the fact that there’s a technology behind the scenes called CRM. What customers expect is an experience that is first and foremost personalized. It reflects an understanding of them as an individual, and it’s tailored to their unique needs.”

The original article can be found here: http://www.ecommercetimes.com/story/83828.html?rss=1

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Google's Parsey McParseface (yep) will help AI understand English

Developers will be able to fiddle with the underlying technology powering Google’s powerful natural language software.

The original article can be found here: http://www.foxnews.com/tech/2016/05/13/googles-parsey-mcparseface-yep-will-help-ai-understand-english.html

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