5 Ways E-Commerce SMBs Can Cool Social Media Complaints

“The most important thing an SMB can do … is be proactive and ready to help [customers] right at the moment they need it,” said Linda Crawford, CEO of Helpshift. Companies must streamline support systems to resolve issues faster and more efficiently, she said. An up-to-date knowledge base enables instant self-service, “but SMBs must also offer channels for customers to communicate directly with support agents to cover all bases.” SMBs should offer robust omnichannel options and prioritize user-friendly channel support.

The original article can be found here: http://www.ecommercetimes.com/story/85047.html?rss=1

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6 Ways to Boost Your Mobile Commerce Performance

One thing the latest holiday sales season made crystal clear is that mobile commerce is on the rise. On Cyber Monday — which set an all-time-high overall sales record of $6.6 billion — mobile shopping totaled 47.4 percent of visits to retailers’ websites, according to Adobe. However, etailers could do much more to milk the mobile shopping cow. Revenue per visitor is 56 percent lower on mobile than on desktop. “Traditional mobile sites aren’t designed for the way people want to discover new products,” said Graham Cooke, CEO of Qubit.

The original article can be found here: http://www.ecommercetimes.com/story/85031.html?rss=1

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Tech Q&A: TV guide for streaming, ransomware hits Apple, investing in tech stocks and more

Is there such a thing as a TV Guide for programs, movies and shows that are streaming online? I want a real simple way to see what’s available on Amazon vs. Apple vs. Hulu vs. YouTube vs. Roku and all the others!

The original article can be found here: http://www.foxnews.com/tech/2017/11/05/tech-q-tv-guide-for-streaming-ransomware-hits-apple-investing-in-tech-stocks-and-more.html

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This artificial intelligence can tell when you're texting and driving

Texting while driving is an incredibly irresponsible, potentially dangerous thing to engage in. Researchers from Canadas University of Waterloo think that AI-equipped cameras could be the answer.

The original article can be found here: http://www.foxnews.com/tech/2017/09/12/this-artificial-intelligence-can-tell-when-youre-texting-and-driving.html

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V2V's Place in an Increasingly Connected World

You’re probably tired of reading that the Internet of Things is the hottest thing going, and that IoT is a boon to technology and, simultaneously, a potential disaster for security and privacy. However, over the past few years, another IoT-related technology has been growing: vehicle to vehicle. V2V is a way for automobiles to communicate directly with other vehicles on the road. Vehicles communicating with stationary checkpoints positioned along roadways sometimes is referred to as “vehicle to infrastructure,” or V2I.

The original article can be found here: http://www.ecommercetimes.com/story/84690.html?rss=1

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Researchers debut shape-shifting, edible origami

If you are an experimental foodie, this might be just the thing you’re looking for. Researchers with the MIT Tangible Media Group have announced the successful creation of edible, shape-shifting origami “pasta,” a food that literally changes shape when properly “manipulated.”

The original article can be found here: http://www.foxnews.com/tech/2017/06/08/researchers-debut-shape-shifting-edible-origami.html

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Microsoft Surface head claims there’s ‘no such thing’ as a Surface Pro 5

Microsoft's Surface has gone from a proof of concept into the spearhead of Microsoft's hardware business

Microsoft’s VP of devices recently said there’s ‘no such thing’ as Surface Pro 5, but the remarks are being taken somewhat out of context.

The post Microsoft Surface head claims there’s ‘no such thing’ as a Surface Pro 5 appeared first on ExtremeTech.

The original article can be found here: https://www.extremetech.com/computing/248934-microsoft-surface-head-claims-theres-no-thing-surface-pro-5?source=Computing

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Here's how 'invisible armor' could defeat bullets and blades

Ever wonder if there was such a thing as transparent armor? It sounds like something straight out of a comic book, but it’s something the Navy has actually created.

The original article can be found here: http://www.foxnews.com/tech/2017/03/23/heres-how-invisible-armor-could-defeat-bullets-and-blades.html

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Galaxy S8 may be delayed, report says

After Samsung’s Galaxy Note 7 quickly became an absolute disaster, the last thing the company wants to do is release its next-generation flagship phone when the phone is anything but perfect.

The original article can be found here: http://www.foxnews.com/tech/2016/11/07/galaxy-s8-may-be-delayed-report-says.html

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'Mirror's Edge Catalyst' review: The thrill of running through a futuristic city

The big thing about “Mirror’s Edge” is the ability to “free run” throughout the open-world city called Glass.

The original article can be found here: http://www.foxnews.com/tech/2016/06/08/mirrors-edge-catalyst-review-thrill-running-through-futuristic-city.html

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