SugarCRM Launches Hint, 1st in Relationship Intelligence Line


SugarCRM has launched Hint, the first in its new line of relationship intelligence products. Hint users can enter a few contact details about a person with whom they want to connect, and Hint automatically will search social sources on the Web for information. That data, along with other details from a company’s internal files, will be served up to the user in a side-panel view. “Hint is the building block for future relationship intelligence product offerings, which will go deeper into AI,” said SugarCRM spokesperson Andrew Staples.

The original article can be found here: http://www.ecommercetimes.com/story/84642.html?rss=1

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SugarCRM Trots Out Sugar 7.9 With Quotes


SugarCRM on Wednesday announced the general availability of Sugar 7.9 with a new quote-generation and management feature that helps users turn opportunities into closed deals. The upgrade provides next-generation reporting capabilities, plus enhanced advanced workflow, which lets users trigger a process based on fields changing to or from specific values. Sugar 7.9 includes additional operators for evaluating text fields, and additional variable user options for record assignment. It also has an improved data query framework.

The original article can be found here: http://www.ecommercetimes.com/story/84543.html?rss=1

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SugarCRM CTO Clint Oram: Make Every Customer Experience Extraordinary


SugarCRM cofounder Clint Oram is one of the original architects and developers of the Sugar application. He currently serves as the company’s CTO. The biggest CRM challenge right now is that “technology is changing the way customers work with companies,” Oram said. “I want the company that I do business with to give me answers quickly, and they need to be insightful answers. Technology has driven speed and relevancy expectations through the roof, and companies of all sizes are struggling to keep up with this.”

The original article can be found here: http://www.ecommercetimes.com/story/83569.html?rss=1

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