Banking Customer Satisfaction Barometer Inches Up


Customer satisfaction with banking institutions improved last year, based on the annual Bank Satisfaction Barometer CFI Group released Thursday. Customers were more likely to remain bank loyal to their bank and even recommend it to others, according to the annual survey of bank customers across the United States. Banks improved their standing with customers and maintained stronger relationships, with the Bank Satisfaction Barometer reaching a four-year-high of 82, up three points from 79 in 2015.

The original article can be found here: http://www.ecommercetimes.com/story/84260.html?rss=1

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Pay TV Firms Eke Out Tiny Gains in Customer Satisfaction


After two years of declining customer satisfaction, the telecommunications sector has halted the slide, according to the ACSI Telecommunications Report 2016, released Wednesday. There was a 1.9 percent gain — to 70.1 on a 100-point scale — in satisfaction with pay TV services, Internet service providers, fixed-line telephone services, wireless phone services and mobile phone makers, based on the American Customer Satisfaction Index’s recent survey.

The original article can be found here: http://www.ecommercetimes.com/story/83564.html?rss=1

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Study: Apple Watch holds 97% satisfaction rating, used mostly for fitness & timekeeping

The Apple Watch has a 97 percent satisfaction rating among owners, although the most popular uses are simply fitness tracking and telling the time, according to survey data published on Tuesday.

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Apple, Samsung tied for highest smartphone customer satisfaction, iPhone falls behind Galaxy Note

When it comes to smartphones, Apple and Samsung are in a neck-and-neck race for the overall customer satisfaction crown, though the South Korean giant has leapt ahead of Apple and the iPhone with its jumbo-sized Galaxy Note series.



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Retail Shoppers Get More Satisfaction Online


Customer satisfaction with retail has dropped for the first time in four years, according to the American Customer Satisfaction Index — except in the subcategory of e-commerce. All of the brick-and-mortar retail categories registered weak or flat customer satisfaction for the fourth quarter of 2014, while online retail posted a year-over-year gain. This reflects the growing popularity and convenience of e-commerce, said ACSI Director David VanAmburg. The contradictory scores are also a reflection of larger trends, he said.

The original article can be found here: http://www.ecommercetimes.com/story/81727.html?rss=1

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Apple's iPhone destroys Samsung in South Korean customer satisfaction rankings

A customer satisfaction survey ranking smartphones features and desirability in South Korea awarded Apple’s iPhone 5s a widening lead over domestic rivals including LG, Samsung and Pantech.



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