Harlequin Romances Customers

I recently read a user story about how Harlequin — a publisher of romance novels — keeps its customers loyal. It has embraced several ideas that work really well, including emphasizing a consciousness of customer loyalty, keeping things simple, and focusing on personalizing relationships and engagement. Consciousness is relatively easy, but someone high on the org chart has to be willing to say, “This is important.” In the customer realm, being conscious of working to maintain relationships is about as important as it gets.

The original article can be found here: http://www.ecommercetimes.com/story/83869.html?rss=1

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Drone-shot video captures courting gray whales

Just two weeks after Valentine’s Day, a new drone-shot video has captured a romance on the high seas — footage of two courting gray whales. The video, which runs just over 1 minute and 30 seconds-long was shot by a drone piloted by Capt. Frank Brennan who was on “Dana Pride,” a Dana Wharf Whale Watch boat operated by Capt. Todd Mansur.

The original article can be found here: http://www.foxnews.com/tech/2015/02/25/drone-shot-video-captures-courting-gray-whales/

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