5 Ways E-Commerce SMBs Can Cool Social Media Complaints

“The most important thing an SMB can do … is be proactive and ready to help [customers] right at the moment they need it,” said Linda Crawford, CEO of Helpshift. Companies must streamline support systems to resolve issues faster and more efficiently, she said. An up-to-date knowledge base enables instant self-service, “but SMBs must also offer channels for customers to communicate directly with support agents to cover all bases.” SMBs should offer robust omnichannel options and prioritize user-friendly channel support.

The original article can be found here: http://www.ecommercetimes.com/story/85047.html?rss=1

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Tech Q&A: Hacked lightbulbs, secret sexts, malevolent Facebook quizzes and more

I am concerned my son is sexting. I looked on his phone and didn’t see anything. But maybe I did not look in the right place. Can you help?

The original article can be found here: http://www.foxnews.com/tech/2017/12/16/tech-q-hacked-lightbulbs-secret-sexts-malevolent-facebook-quizzes-and-more.html

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5 weird and wonderful products powered by AI

AI is hot right now. Amazon Alexa is a powerful AI assistant, and our cars are becoming more and more adaptable to traffic (and other cars). Yet, some of the most interesting innovations in AI might not capture as much attention. An all-terrain patrol bot? How about a trash bin that can sort pop cans for you? And, an autonomous patio shade that learns how to adjust itself.

The original article can be found here: http://www.foxnews.com/tech/2017/10/19/5-weird-and-wonderful-products-powered-by-ai.html

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The iOS 11 hidden tricks you absolutely need to learn right now

iOS 11 is officially out, which means you can install it on your iPhone and iPad right away to experience some of the things Apple has been working on.

The original article can be found here: http://www.foxnews.com/tech/2017/09/21/ios-11-hidden-tricks-absolutely-need-to-learn-right-now.html

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This company just launched its first 'made from scratch' rocket

With big names like SpaceX and Blue Origin stealing headlines left and right, smaller space travel startups tend to cruise under the radar.

The original article can be found here: http://www.foxnews.com/tech/2017/05/25/this-company-just-launched-its-first-made-from-scratch-rocket.html

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One retailer has the Nintendo Switch in stock right now

Ladies and gentlemen, something unheard of is happening right now — you have not one, not two, but three different options to purchase a Nintendo Switch right now.

The original article can be found here: http://www.foxnews.com/tech/2017/05/19/one-retailer-has-nintendo-switch-in-stock-right-now.html

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Mastercard has a new credit card with a fingerprint scanner in it

Mastercard has unveiled a new credit card that incorporates a fingerprint scanner built right into the bottom of the card.

The original article can be found here: http://www.foxnews.com/tech/2017/04/20/mastercard-has-new-credit-card-with-fingerprint-scanner-in-it.html

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Samsung executive confirms plans to move appliance manufacturing to the U.S.

Samsung looks to be making moves … right on over to the United States. According to a report from the Korea Herald, the South Korean tech giant is looking into relocating manufacturing facilities for home appliances to the U.S.

The original article can be found here: http://www.foxnews.com/tech/2017/03/09/samsung-executive-confirms-plans-to-move-appliance-manufacturing-to-u-s.html

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How AI fights the war against fake news

A three-headed alien is wandering around Central Park right now. If you believe that, you might be susceptible to a fake news story. Artificial Intelligence technology, however, could be a vital weapon in the war on fake news, according to cybersecurity companies.

The original article can be found here: http://www.foxnews.com/tech/2017/02/21/how-ai-fights-war-against-fake-news.html

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Why can’t Microsoft get Windows 10 updates right?

Windows 10 Update screen shots

Everyone agrees that getting Windows Update right is a hard problem, but it’s more than legacy hardware and software that have kept Microsoft from fixing it.

The post Why can’t Microsoft get Windows 10 updates right? appeared first on ExtremeTech.

The original article can be found here: https://www.extremetech.com/computing/242808-microsoft-hasnt-fixed-windows-update?source=Computing

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Best job search websites

Finding a job is tough in today’s economy, but with the right website, you can find something that’s suitable to your talents and individual skillset. These 9 job search website can help, though, even if you’re simply looking for an internship.

The original article can be found here: http://www.foxnews.com/tech/2017/01/16/best-job-search-websites.html

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Aptean SVP Matt Keenan: CRM Needs to Be Intuitive

There are three significant trends in CRM right now, according to Matt Keenan, SVP of Aptean’s product group. “The first is the rapid evolution of human-system interaction. Gone are the days of sitting in front of a laptop and interacting with CRM. Customers are looking for multiple channels. The way people are interacting with applications and data is evolving radically. Second, users are demanding more of and from their CRM systems, whether it be simple things like efficiency, or more complex things like recommendations and predictions.”

The original article can be found here: http://www.ecommercetimes.com/story/84136.html?rss=1

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Here's What Happens When Computers Fail At Your Polling Place

Everything will be all right.

Polls have only been open a few hours, but voting stations are already running into technical trouble. According to the Washington Post, this morning the laptop computer…

The original article can be found here: http://www.popsci.com/when-computers-fail-at-your-polling-place?dom=rss-default&src=syn

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Zendesk SVP Matt Price: CRM's Super-Exciting Road Ahead

The most important trends in CRM right now are “the rise of the millennials, the rise of the promoter economy, and the rise of the conscious consumer,” said Matt Price, Zendesk’s SVP of emerging businesses. “The ‘R’ in CRM is relationship, and all of these things impact how we develop relationships with our customers. We’re moving beyond a series of transactions to relationships. Even 10 years ago with traditional CRM, it was really down to the customer’s financial transaction history and the notes that the CSR rep put in the customer record.”

The original article can be found here: http://www.ecommercetimes.com/story/83688.html?rss=1

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