Not sexting? You're weird, study says

It’s the joy of sext!Sexting is now a normal part of human relationships, according to a massive new study of sex and tech — 74 percent of Americans say they exchange saucy electronic messages with their lovers.

The original article can be found here: http://www.foxnews.com/tech/2017/08/14/not-sexting-youre-weird-study-says.html

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Fake Loyalty


There’s an interesting connection between customer relationships in subscription businesses and loyalty, according to a recent article by Zuora CEO Tien Tzuo. It had particular resonance for me, since I just wrote a book about customer loyalty myself. My research is full of old-style approaches to customer loyalty that aren’t really about loyalty so much as they are about, shall we say, customer coercion. You can coerce customers into being loyal — what I consider performing loyal behaviors — but they don’t exhibit true loyalty.

The original article can be found here: http://www.ecommercetimes.com/story/83363.html?rss=1

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How many true friends do you have on Facebook? The answer will surprise you

Just how strong are your relationships with your friends on Facebook? Are they your best friends? Are they casual acquaintances? Are they family members? Are they strictly friends you have online? More importantly, how many of them are real friends? Would they help you if you were in trouble?

The original article can be found here: http://www.foxnews.com/tech/2016/01/29/how-many-true-friends-do-have-on-facebook-answer-will-surprise.html

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Customer Service Sucks? Blame Outdated Gear


It’s a business truism that customer service can make or break customer relationships, so it stands to reason that contact centers should be considered a critical part of the enterprise and equipped accordingly. However, half of 225 global contact centers surveyed in April were using agent desktop technology that was more than five years old, Forrester noted in a report released this week. More than half of them planned to upgrade in the near future. Aging systems make it more difficult for contact center staff to deliver quality service.

The original article can be found here: http://www.ecommercetimes.com/story/82366.html?rss=1

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