Zendesk SVP Matt Price: CRM's Super-Exciting Road Ahead


The most important trends in CRM right now are “the rise of the millennials, the rise of the promoter economy, and the rise of the conscious consumer,” said Matt Price, Zendesk’s SVP of emerging businesses. “The ‘R’ in CRM is relationship, and all of these things impact how we develop relationships with our customers. We’re moving beyond a series of transactions to relationships. Even 10 years ago with traditional CRM, it was really down to the customer’s financial transaction history and the notes that the CSR rep put in the customer record.”

The original article can be found here: http://www.ecommercetimes.com/story/83688.html?rss=1

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Apple says Mississippi 'religious freedom' bill 'empowers discrimination'

Article Image An avid promoter of civil rights, Apple on Thursday voiced concern over Mississippi’s “religious freedom” house bill that was signed into law this week by Governor Phil Bryant, a piece of legislation opponents say is a tool for discrimination against LGBT individuals.

The original article can be found here: http://appleinsider.com.feedsportal.com/c/33975/f/616168/s/4eccea8e/sc/7/l/0Lappleinsider0N0Carticles0C160C0A40C0A70Capple0Esays0Emississippi0Ereligious0Efreedom0Ebill0Eempowers0Ediscrimination/story01.htm

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Reversible USB Type-C connector finalized: Devices, cables, and adapters coming soon

USB Type-C connector, cable, rendering
The USB Promoter Group has announced that the greatest invention in the known universe — the reversible Type-C USB connector — is finally ready for mass production. The USB Implementers Forum will now take the Type-C spec and start building devices, cables, and adapters that support the new reversible connector. We could begin seeing Type-C USB devices over the next few months, but it may take a little while for Type-C to reach critical mass.

The original article can be found here: http://www.extremetech.com/computing/187882-reversible-usb-type-c-connector-finalized-devices-cables-and-adapters-coming-soon

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