The Customer Experience Tipping Point


Sometimes, it takes something drastic to change a business’ behavior. Standard procedures can remain in place long after they’ve become detrimental to the business, but sometimes it takes a tipping point to drive home the fact that failing to change is the surest way to fail. For example, the Ford Pinto’s easily ruptured fuel tank could have been remedied with design changes that ranged in price from $11 to about $5 down to just $1. Cheap, right?

The original article can be found here: http://www.ecommercetimes.com/story/83451.html?rss=1

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Feds Prep for Cybersecurity Buying Spree


The U.S. government’s objectives for improving cybersecurity are taking shape in updated contracting procedures, contracts and projected increases in spending. Several recent developments have underscored the federal commitment to bolstering the protection of IT resources. On the contracting front, the General Services Administration has asked vendors to respond by Wednesday to a research survey on what it should do to expedite federal acquisition of cybersecurity products and services.

The original article can be found here: http://www.ecommercetimes.com/story/83379.html?rss=1

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