5 Ways E-Commerce SMBs Can Cool Social Media Complaints

“The most important thing an SMB can do … is be proactive and ready to help [customers] right at the moment they need it,” said Linda Crawford, CEO of Helpshift. Companies must streamline support systems to resolve issues faster and more efficiently, she said. An up-to-date knowledge base enables instant self-service, “but SMBs must also offer channels for customers to communicate directly with support agents to cover all bases.” SMBs should offer robust omnichannel options and prioritize user-friendly channel support.

The original article can be found here: http://www.ecommercetimes.com/story/85047.html?rss=1

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How to create location based reminders with Siri in iOS 9

Article Image With Apple’s addition of proactive Siri features in iOS 9, users have an even more intuitive and flexible interface from which to quickly create location based reminders.

The original article can be found here: http://appleinsider.com.feedsportal.com/c/33975/f/616168/s/4aaef64f/sc/28/l/0Lappleinsider0N0Carticles0C150C10A0C140Chow0Eto0Euse0Esiri0Eto0Ecreate0Elocation0Ebased0Ereminders0Ein0Eios0E9/story01.htm

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