Helpshift VP Tushar Makhija: Not All Customers Will Help You Make Money


“As services are getting more and more mobile, service needs to get mobile as well,” said Tushar Makhija, vice president of revenue at Helpshift. “If you look at customer service over the last 10 to 15 years, first it was all about average handling time. If you grew quickly as a business, you needed to stack up a call center. The next five to six years were all about self-service, so technology started building up. Today, it is not about time-to-resolution or handling time. It is all about the time-to-cure.

The original article can be found here: http://www.ecommercetimes.com/story/84886.html?rss=1

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British archdiocese launches 'Sindr' for those needing to confess urgent sin

A Roman Catholic Church archdiocese in the United Kingdom is urging anyone who needs to confess an urgent sin to download their new app.

The original article can be found here: http://www.foxnews.com/tech/2016/11/23/british-archdiocese-launches-sindr-for-those-needing-to-confess-urgent-sin.html

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7 ultimate tactical graduation gifts

Shopping for a graduation gift that needs to be a hit? Here are seven of the best tactical gifts for the grad in your life— gifts you won’t be able to resist buying for yourself as well.

The original article can be found here: http://www.foxnews.com/tech/2016/06/09/7-ultimate-tactical-graduation-gifts.html

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CES: Would you pay $5,000 for a Samsung smart fridge?

If you’re the type of person that needs technology to permeate almost every aspect of their life, then Samsung has just the thing for you – if you’ve got $5,000 burning a hole in your pocket.

The original article can be found here: http://www.foxnews.com/tech/2016/01/06/ces-would-pay-5000-for-samsung-smart-fridge.html

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Review: IK Multimedia Studio Mic is a portable, flexible, essential piece of kit

Article Image Delivering both Lightning and USB connectivity, and covering all the basic needs for a podcaster or musician, we’re impressed by the IK Multimedia Studio microphone. But with a $139 price tag, and the inability to support in-call audio from Apple in iOS, we feel like it’s a good product that’s let down by iOS for one common podcasting use.

The original article can be found here: http://appleinsider.com.feedsportal.com/c/33975/f/616168/s/4c8d4bda/sc/23/l/0Lappleinsider0N0Carticles0C150C120C30A0Creview0Eik0Emultimedia0Estudio0Emic0Eis0Ea0Eportable0Eflexible0Eessential0Epiece0Eof0Ekit/story01.htm

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Microsoft releases Windows 10 Build 10122 — and it’s a giant mess

Windows 10 Build 10122
At best, Build 10122 is a late beta that needs to be finalized in the next two to three months if Windows 10 will be released by the end of this summer. It’s not looking good.

The original article can be found here: http://www.extremetech.com/computing/206289-microsoft-releases-windows-10-build-10122-and-its-a-giant-mess

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Apple Watch battery will be replaceable to extend device's lifespan

In the event that the Apple Watch battery needs to be replaced, Apple technicians will be able to swap the component out, although the company hasn’t elaborated on how the replacement process will be handled.



The original article can be found here: http://appleinsider.com.feedsportal.com/c/33975/f/616168/s/443c1871/sc/5/l/0Lappleinsider0N0Carticles0C150C0A30C10A0Capple0Ewatch0Ebattery0Ewill0Ebe0Ereplaceable0Eto0Eextend0Edevices0Elifespan/story01.htm

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