Real Human Interactions Beat Automation, Survey Says


Customers prefer human interactions to interactive voice response systems or other automated customer service offerings, according to a new report from B2B ratings firm Clutch. Businesses need to move carefully when outsourcing customer service operations, the research also suggested, because there are big differences depending on how familiar reps are with the local language, how close they reside, and whether the customer can figure out the company’s relationship to the service provider in a short amount of time.

The original article can be found here: http://www.ecommercetimes.com/story/84950.html?rss=1

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6 Ways E-Commerce SMBs Can Offer Great Customer Service on a Tight Budget


Keeping customers satisfied is the No. 1 priority of any retail business. Technological advances such as interactive voice response systems, chatbots, omnichannel accessibility and robotics have helped many large e-commerce companies improve customer satisfaction rates. However, these options require financial and manpower resources that small and mid-sized firms often don’t have, so SMBs have to look at other options. Here are some budget-friendly solutions e-commerce SMBs can employ.

The original article can be found here: http://www.ecommercetimes.com/story/84924.html?rss=1

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Accenture, SAP Plot One CX Platform for All


Accenture Interactive and SAP Hybris have partnered to create a new platform that will let users build and curate end-to-end contextual, personalized customer experiences — from marketing, e-commerce and offline shopping to customer service and loyalty management. The joint platform will target B2C and B2B firms in retail, telecommunications and resources. “Personalized experiences for customers across all aspects of their interaction with a company are a big challenge for many companies,” said Nucleus Research analyst Rebecca Wettemann.

The original article can be found here: http://www.ecommercetimes.com/story/84893.html?rss=1

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The cybersecurity threat – are we protected yet?

Security surveillance unlock privacy
In a panel at SXSW Interactive last week, Congressman Michael McCaul, Admiral Bobby Inman, and security industry experts Joe Ross and Dena Graziano discussed a broad range of cyber threats – to the military, U.S. businesses, and the public.

The original article can be found here: http://www.extremetech.com/extreme/225114-the-cybersecurity-threat-are-we-protected-yet

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Notes from SXSW Interactive: Moore’s Law, software, and disruption

moore's law head
Two of today’s tech influencers were at SXSW Interactive this week with their views on where some of the next big opportunities may lie.

The original article can be found here: http://www.extremetech.com/computing/224857-notes-from-sxsw-interactive-moores-law-software-and-disruption

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President Obama urges prudence from both sides of encryption debate, warns against 'absolutist' position

Article Image Speaking on the encryption debate at SXSW Interactive in Austin on Friday, President Barack Obama carefully navigated the waters between government overreach and civil liberties, saying that while both sides need to make concessions, encryption advocates should avoid taking an absolutist stance on the issue.

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New PayFinders app for locating Apple Pay merchants reports 750% increase in users in two days

Article Image A new app designed to crowdsource an interactive map of businesses that accept Apple Pay just reported adding 12,673 new merchants in North America, 95 percent of them being small businesses. In parallel, its developer reported that the new app’s users have increased an incredible 750 percent over the past two days, indicating a lot of interest in Apple Pay.

The original article can be found here: http://appleinsider.com.feedsportal.com/c/33975/f/616168/s/4c7e926d/sc/28/l/0Lappleinsider0N0Carticles0C150C120C270Cnew0Epayfinders0Eapp0Efor0Elocating0Eapple0Epay0Emerchants0Ereports0E750A0Eincrease0Ein0Eusers/story01.htm

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Circle With Disney Lets Parents Unglue Kids From Media


Circle Media and Disney Interactive on Wednesday launched Circle With Disney, a device that gives parents greater control over the management of their children’s online activities. Circle With Disney provides curated Disney content through a licensing agreement. Paired with a companion iOS app, it allows users to limit and filter content streaming to a variety of devices including tablets, smartphones, gaming consoles and personal computers. The device is now available from Circle for $99.

The original article can be found here: http://www.ecommercetimes.com/story/82707.html?rss=1

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Circle With Disney Lets Parents Unglue Kids From Media


Circle Media and Disney Interactive on Wednesday launched Circle With Disney, a device that gives parents greater control over the management of their children’s online activities. Circle With Disney provides curated Disney content through a licensing agreement. Paired with a companion iOS app, it allows users to limit and filter content streaming to a variety of devices including tablets, smartphones, gaming consoles and personal computers. The device is now available from Circle for $99.

The original article can be found here: http://www.ecommercetimes.com/story/82707.html?rss=1

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Apple Music outdoor ad campaign goes interactive with Shazam

Apple has begun to roll out new, interactive Apple Music posters that work with the Shazam iOS app to link iPhone owners directly to the featured artist’s page in Apple Music.

The original article can be found here: http://appleinsider.com.feedsportal.com/c/33975/f/616168/s/48f6fcaa/sc/28/l/0Lappleinsider0N0Carticles0C150C0A80C130Capple0Emusic0Eoutdoor0Ead0Ecampaign0Egoes0Einteractive0Ewith0Eshazam/story01.htm

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OpenTV sues Apple over iTunes content streaming technology

Interactive digital television firm OpenTV on Tuesday filed suit against Apple for alleged infringement of five patents relating to storing and delivering digital content to personal electronic devices.



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Weapons of World War III: How new technology will affect the next great conflict

US Air Force: Global Hawk surveillance drone
AUSTIN–During a panel this week at South by Southwest Interactive 2015, authors Peter Singer and August Cole discussed their collaboration on Ghost Fleet, a novel about the next great superpower conflict. Part of the reason they wrote the book is to be able to paint a picture, in fiction, of how big future wars might be fought…

The original article can be found here: http://www.extremetech.com/extreme/201542-weapons-of-world-war-iii-how-new-technology-will-affect-the-next-great-conflict

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Website builds interactive Apple Watch app previews with help from developers

A new website has created interactive Web versions of bite-sized Apple Watch apps slated for release next month, offering prospective buyers a chance to test drive the device before it hits store shelves in April.



The original article can be found here: http://appleinsider.com.feedsportal.com/c/33975/f/616168/s/4401d2c7/sc/4/l/0Lappleinsider0N0Carticles0C150C0A30C0A30Cwebsite0Ebuilds0Einteractive0Eapple0Ewatch0Eapp0Epreviews0Ewith0Ehelp0Efrom0Edevelopers/story01.htm

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Apple's patented flexible device display triggers data events through bending

Apple on Tuesday was assigned a patent detailing an interactive flexible device display that uses built-in sensors to detect bends or panel movement, which triggers a server request for multimedia content.



The original article can be found here: http://appleinsider.com.feedsportal.com/c/33975/f/616168/s/3f31a815/sc/4/l/0Lappleinsider0N0Carticles0C140C10A0C0A70Capples0Epatented0Eflexible0Edevice0Edisplay0Etriggers0Edata0Eevents0Ethrough0Ebending/story01.htm

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Amazon Pulls a Twitch on Google


Amazon has announced an agreement to acquire Twitch Interactive, a real-time video platform for gamers. Prior to the disclosure, rumors had been building that it was on track to snatch Twitch from Google, which reportedly had been very close to buying it. The pending acquisition was rumored to be for upwards of $1 billion. However, Amazon said it was buying the company for approximately $970 million in cash. The deal is expected to close in the second half of this year. Twitch’s shareholders already have approved it.

The original article can be found here: http://www.ecommercetimes.com/story/80943.html?rss=1

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New Treehouse Tools Gauge Marketing Campaign Success


TreeHouse Interactive has rolled out an enhanced version of its Marketing View application, infusing it with advanced reporting and analytics features and a spruced-upped user interface. The point of the upgrades, said Erich Flynn, CEO of TreeHouse Interactive, was to provide and display all the necessary campaign-related statistics a marketer would need to judge the performance of a campaign. The company also focused on the usability of the application — especially the user interface.

The original article can be found here: http://www.ecommercetimes.com/story/80559.html?rss=1

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Apple unveils Swift, a brand new Xcode programming language for developers

Calling it “fast, modern, safe and interactive,” Apple on Monday unveiled Swift, a brand new Xcode programming language that it says is superior to Objective-C.



The original article can be found here: http://appleinsider.com.feedsportal.com/c/33975/f/616168/s/3b1638bd/sc/4/l/0Lappleinsider0N0Carticles0C140C0A60C0A20Capple0Eunveils0Eswift0Ea0Ebrand0Enew0Excode0Eprogramming0Elanguage0Efor0Edevelopers/story01.htm

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