Customer satisfaction with banking institutions improved last year, based on the annual Bank Satisfaction Barometer CFI Group released Thursday. Customers were more likely to remain bank loyal to their bank and even recommend it to others, according to the annual survey of bank customers across the United States. Banks improved their standing with customers and maintained stronger relationships, with the Bank Satisfaction Barometer reaching a four-year-high of 82, up three points from 79 in 2015.
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