Why Companies Botch Customer Care

Do your customers come first? Companies spend a fortune to win and keep their customers. They advertise and market their products and services like crazy. Because of that cost, you would think every company would want to keep its customers happy. It’s more cost-effective to keep an existing customer than to win a new one. If that’s the case, why do some companies screw up customer care so badly? Customer care is the glue that keeps customers connected to the company. Customer care is one of the important building blocks that let companies grow.

The original article can be found here: http://www.ecommercetimes.com/story/84240.html?rss=1

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Musk Defends Autopilot Safety Record Following Fatal Crash

CEO Elon Musk on Wednesday accused Fortune magazine of incorrectly reporting Tesla Motors’ handling of a fatal accident that involved a Tesla Model S. The incident took place in May. Musk’s online post is the latest salvo in a war of wars between Fortune and Tesla. Musk accused Fortune, in essence, of jumping the gun in its reporting of Tesla’s response to the accident. The magazine reported that Tesla Motors — and Musk — made a combined $2 billion by selling stock on May 18 without disclosing the May 7 crash.

The original article can be found here: http://www.ecommercetimes.com/story/83671.html?rss=1

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Best 'Wheel of Fortune' player ever?

I’ve seen a lot of very impressive Wheel of Fortune contestants over the years but I don’t think I’ve ever seen anyone quite as good as Robert Santoli, a recent Wheel contestant who started the game by solving an entire puzzle with only one letter and then went on to crush any and all opposition on his way to victory.

The original article can be found here: http://www.foxnews.com/tech/2016/03/30/man-completely-destroyed-wheel-fortune-and-internet-is-in-awe.html

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Apple holds grip on 5th place in Fortune 500 thanks to iPhone, Mac sales

Fortune on Thursday published the 2015 edition of its annual Fortune 500 list, as last year ranking Apple fifth among U.S. corporations in terms of revenue, largely on the sales of iPhones and Macs.

The original article can be found here: http://appleinsider.com.feedsportal.com/c/33975/f/616168/s/46f1649c/sc/28/l/0Lappleinsider0N0Carticles0C150C0A60C0A40Capple0Eholds0Egrip0Eon0E5th0Eplace0Ein0Efortune0E50A0A0Ethanks0Eto0Eiphone0Emac0Esales/story01.htm

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Apple moves up one spot to No. 5 in 2014 Fortune 500 rankings

Apple’s meteoric rise in the prestigious Fortune 500 corporate rankings continued this year as the iPhone maker moved past Texas oil and gas giant Phillips 66 to take the fifth slot in the 2014 edition.

The original article can be found here: http://appleinsider.com.feedsportal.com/c/33975/f/616168/s/3b135177/sc/30/l/0Lappleinsider0N0Carticles0C140C0A60C0A20Capple0Emoves0Eup0Eone0Espot0Eto0Eno0E50Ein0E20A140Efortune0E50A0A0Erankings/story01.htm

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