Amazon has carved another notch in its belt, adding one more customer to what it has called a “tiny fraction of cases” of people guilty of making too many returns. The company banned Greg Nelson, a computer programmer, from shopping at the site because he returned 37 of 343 items purchased, according to a report last week. The returned products were damaged, faulty or not as described, Nelson asserted, but Amazon apparently has demanded a more detailed justification for the returns before it will consider lifting the ban.
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