Nanorep CTO Amit Ben: Chatbots Should Be Useful, Not Human


“When you provide service, it can be either completely general, or contextual — which means it’s different for different demographics,” said Nanorep CTO Amit Ben. “Personalized service means that you get to the most fine-grained resolution possible. It’s self-service that can be catered and adjusted dynamically to each person experiencing that service. People really want to get the feeling that someone hears and understands their own personal problems.”

The original article can be found here: http://www.ecommercetimes.com/story/84662.html?rss=1

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