LogMeIn has unveiled Bold360, a customer engagement platform that evolved from Boldchat — the live website chat software it acquired five years ago. Bold360 has an intuitive interface that consolidates data from different systems to present a unified view of customer interactions. Among its features are easy integration of Salesforce and Zendesk data; omnichannel support, including live chat, Facebook Messenger and email; and intelligent automation, which lets agents respond to commonly asked questions and create, curate and manage answers.
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