OpenMethods on Tuesday announced integration with Next Caller’s Advanced Caller ID database. The integration will let contact centers on the Oracle Service Cloud use real-time contextual data for more than 500 million landline, mobile and VoIP numbers to personalize and simplify their agent and customer interactions. OpenMethods integrates IVR and telephony data into the CRM package call center agents use, saving customers from repeating who they are and why they’ve called, which can take about 30 seconds.
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