Southwest Heaves Sigh of Relief as Customer Service Returns to Normal


Southwest Airlines on Monday announced it was operating on a normal schedule after technical problems delayed hundreds of flights on Sunday. A computer glitch related to the technical systems that powered its customer service operations — specifically its reservation system — apparently was to blame. Southwest teams worked throughout the night to solve the problem, the airline said. Approximately 836 of 3,355 flights scheduled on Sunday — or about 25 percent — were affected. Long lines and delays were reported at airports in L.A. and D.C.

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