Customer Service Takes a Turn


It’s widely understood that new customer service channels such as social, email, knowledge bases and the like have left the service agent with harder problems to solve. Those channels are here to stay, because when they work well, they solve problems for pennies. It can cost many dollars to resolve an issue through the efforts of conventional agents. So there’s a decided bias for self-service where possible. However, we need to ensure that there are graceful transitions from the channels to agents, or we risk a backlash.

The original article can be found here: http://www.ecommercetimes.com/story/84202.html?rss=1

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A restaurant in San Fransisco is plating food on iPads

With a prime location in San Francisco’s Financial District, Quince is widely heralded as one of the city’s finest restaurants.

The original article can be found here: http://www.foxnews.com/tech/2016/12/29/restaurant-in-san-fransisco-is-plating-food-on-ipads.html

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Trump Hauls Out Google Conspiracy Theory for Another Airing


Perhaps still reeling from what’s widely viewed as the bruising he took in a debate watched by more than 80 million people on TV earlier this week — countless more online — Republican presidential candidate Donald Trump on Wednesday opened a campaign rally with a previously discredited attack. Trump began his speech at the Waukesha, Wisconsin, event by touting an online Google poll that showed him up two points nationwide — but then followed that by saying Google’s search engine was biased in favor of his Democratic rival, Hillary Clinton.

The original article can be found here: http://www.ecommercetimes.com/story/83950.html?rss=1

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'Brexit' surpassed 'porn' in Google searches following EU referendum

Britain’s historic ‘Brexit’ vote to leave the European Union was so widely searched on Google that it surpassed the search term ‘porn’ last week.

The original article can be found here: http://www.foxnews.com/tech/2016/07/01/brexit-surpassed-porn-in-google-searches-following-e-u-referendum.html

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Amazon Takes a Swipe at PayPal


Amazon on Monday launched its Payments Partner Program — a global effort widely seen as a rival to PayPal — in the United States, the UK, Germany and Japan. Currently available by invitation only, the program provides for three levels of partners: premier partners, certified partners and certified developers. The first two are for e-commerce platform providers, and the third is for developers and agencies. A separate agreement is required for all three types of partnerships. Participation is free.

The original article can be found here: http://www.ecommercetimes.com/story/83325.html?rss=1

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Apple's new 4-inch iPhone to enter mass production soon, estimated to ship 12M units in 2016

Article Image A new report from KGI analyst Ming-Chi Kuo says Apple’s widely rumored next-generation 4-inch iPhone is about to enter mass production and is estimated to 12 million units in 2016.

The original article can be found here: http://appleinsider.com.feedsportal.com/c/33975/f/616168/s/4de31266/sc/28/l/0Lappleinsider0N0Carticles0C160C0A20C270Capples0E40Einch0Eiphone0Eto0Eenter0Emass0Eproduction0Esoon0Eestimated0Eto0Eship0E12m0Eunits0Ein0E20A16/story01.htm

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Rumor: Apple's 4-inch iPhone event pushed back a week, to March 22

Article Image Apple is widely expected to unveil both a new 4-inch iPhone and new 9.7-inch iPad at a media event next month, but a new report claims the keynote presentation may have been delayed by a week, until Tuesday, March 22.

The original article can be found here: http://appleinsider.com.feedsportal.com/c/33975/f/616168/s/4de01853/sc/28/l/0Lappleinsider0N0Carticles0C160C0A20C260Crumor0Eapples0E40Einch0Eiphone0Eevent0Epushed0Eback0Ea0Eweek0Eto0Emarch0E22/story01.htm

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Apple Maps vans operating around the clock in run-up to 'iOS 10' debut

Article Image With Apple widely expected to announce improvements for its in-house mapping effort alongside “iOS 10″ this summer, the company’s fleet of sensor-laden vans continues to ply the streets — even at night.

The original article can be found here: http://appleinsider.com.feedsportal.com/c/33975/f/616168/s/4d84e118/sc/28/l/0Lappleinsider0N0Carticles0C160C0A20C110Capple0Emaps0Evans0Eoperating0Earound0Ethe0Eclock0Ein0Erun0Eup0Eto0Eios0E10A0Edebut/story01.htm

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U.S. Representative Nancy Pelosi checks her Apple Watch on camera during State of the Union

Article Image During last night’s widely televised State of the Union address, California Representative Nancy Pelosi appeared on camera just in time to receive a notification on her Apple Watch and respond to it with a touch.

The original article can be found here: http://appleinsider.com.feedsportal.com/c/33975/f/616168/s/4cd92c55/sc/28/l/0Lappleinsider0N0Carticles0C160C0A10C130Cus0Erepresentative0Enancy0Epelosi0Echecks0Eher0Eapple0Ewatch0Eon0Ecamera0Eduring0Estate0Eof0Ethe0Eunion/story01.htm

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Bluetooth technology is going to get a major upgrade in 2016

One of the most widely used technologies on the planet is getting a major upgrade in the coming year. On Wednesday, the Bluetooth Special Interest Group (SIG) announced several enhancements to the technology that would increase its functionality with the Internet of Things (IoT) in 2016.

The original article can be found here: http://www.foxnews.com/tech/2015/11/13/bluetooth-technology-is-going-to-get-major-upgrade-in-2016.html

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Privacy concerns force South Korea to pull plug on child monitoring app

The most widely used child surveillance app in South Korea has been pulled from the market after security specialists raised serious concerns about the program’s safety.

The original article can be found here: http://www.foxnews.com/tech/2015/11/02/privacy-concerns-force-south-korea-to-pull-plug-on-child-monitoring-app.html

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Could a Facebook 'Dislike' button backfire among teens?

Mark Zuckerberg revealed plans for a Facebook feature widely reported to be a “Dislike” button. Some worry teens could use it to bully others.


The original article can be found here: http://rss.cnn.com/c/35492/f/676960/s/4a5c406b/sc/4/l/0L0Scnn0N0C20A150C10A0C0A10Chealth0Cfacebook0Edislike0Ebutton0Eteens0Ebullying0Cindex0Bhtml0Deref0Frss0Itech/story01.htm

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5 common problems iPhone users have and how to fix them

The iPhone is widely known as the pinnacle of smartphones and mobile technology. We love our iPhones for the intuitive navigation, seamless design and integration between our favorite apps and the iOS operating system.

The original article can be found here: http://www.foxnews.com/tech/2015/08/20/5-common-problems-iphone-users-have-and-how-to-fix-them/

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5 common problems iPhone users have and how to fix them

The iPhone is widely known as the pinnacle of smartphones and mobile technology. We love our iPhones for the intuitive navigation, seamless design and integration between our favorite apps and the iOS operating system.

The original article can be found here: http://www.foxnews.com/tech/2015/08/20/5-common-problems-iphone-users-have-and-how-to-fix-them/

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Rumor: Apple to launch three new iPhones concurrently: '6s,' '6s Plus' and '6c'

While a new “iPhone 6s” series is widely expected to be unveiled next month, rumors of a so-called “iPhone 6c” have been less certain. But one rumor published on Tuesday claims that a new, colorful iPhone lineup will indeed launch alongside the latest flagship models.

The original article can be found here: http://appleinsider.com.feedsportal.com/c/33975/f/616168/s/48e43a31/sc/15/l/0Lappleinsider0N0Carticles0C150C0A80C110Crumor0Eapple0Eto0Elaunch0Ethree0Enew0Eiphones0Econcurrently0E6s0E6s0Eplus0Eand0E6c/story01.htm

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