Helpshift VP Tushar Makhija: Not All Customers Will Help You Make Money


“As services are getting more and more mobile, service needs to get mobile as well,” said Tushar Makhija, vice president of revenue at Helpshift. “If you look at customer service over the last 10 to 15 years, first it was all about average handling time. If you grew quickly as a business, you needed to stack up a call center. The next five to six years were all about self-service, so technology started building up. Today, it is not about time-to-resolution or handling time. It is all about the time-to-cure.

The original article can be found here: http://www.ecommercetimes.com/story/84886.html?rss=1

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'Invisible' Technologies: What You Can't See Can Hurt You


There are times when it seems like technology can work almost too well. Now, if working too well sounds to you like an impossibility — along the lines of being too rich or too good looking — reflect that there’s more to a technology than end-user experience. In addition to the experience of using the technology, there are other considerations that play a role: things like maintenance, operations and ongoing support. While these considerations are less directly visible to the enterprise end-user, they are nevertheless important.

The original article can be found here: http://www.ecommercetimes.com/story/84852.html?rss=1

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Tiny Keyboard Experiment: Living with the ‘Minivan’

I’ve been using this tiny 40% keyboard for a week to see how well I adapt (if at all).

The post Tiny Keyboard Experiment: Living with the ‘Minivan’ appeared first on ExtremeTech.

The original article can be found here: https://www.extremetech.com/electronics/255783-tiny-keyboard-experiment-living-minivan?source=Computing

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Cycling goes high-tech with specialized 'iPadded' seats

Technology is rapidly changing sports design as well as customization, and it’s not just for the pros. Specialized Bicycle Components makes high performance bikes but it’s now using software from its Retül unit and an iPad to bring high tech offerings to the masses.

The original article can be found here: http://www.foxnews.com/tech/2017/09/06/cycling-goes-high-tech-with-specialized-ipadded-seats.html

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Micron Releases Update on GDDR5X, GDDR6 Roadmaps, Production

Micron sees a future for GDDR5X and GDDR6 well into 2018, as the new memory standard ramps up and existing VRAM hits higher bandwidth levels.

The post Micron Releases Update on GDDR5X, GDDR6 Roadmaps, Production appeared first on ExtremeTech.

The original article can be found here: https://www.extremetech.com/computing/250351-micron-releases-update-gddr5x-gddr6-roadmaps-production?source=Computing

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Watch this daredevil skydiver use a massive drone instead of a plane for his jump

Planes do the job perfectly well, but check out how this skydiver uses a massive drone instead for a parachute jump. The machine could one day be used to rescue people from danger zones or help in other emergency situations.

The original article can be found here: http://www.foxnews.com/tech/2017/05/17/watch-this-daredevil-skydiver-use-massive-drone-instead-plane-for-his-jump.html

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Attention Trump haters: Here's a wall you will want to build

The next form of protest by anti-Trumpers — as well as those who are simply tired of having their news feeds flooded with all things Trump — will be the construction of a virtual wall across the internet to make Trump an “internet refugee” on Monday, according to the Hollywood Reporter.

The original article can be found here: http://www.foxnews.com/tech/2017/02/17/attention-trump-haters-heres-wall-will-want-to-build.html

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Apple's WWDC 2017 kicks off June 5: What to expect

There’s a remote chance we’ll get a sneak peek of the iPhone 8 , but you can definitely expect to see the software that will power Apple’s 10th anniversary phone when the Worldwide Developers Conference (WWDC) kicks off June 5.

The original article can be found here: http://www.foxnews.com/tech/2017/02/16/apples-wwdc-2017-kicks-off-june-5-what-to-expect.html

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Apple May Show Up Fashionably Late at the Original TV Party


Apple reportedly plans to follow premium channels HBO and Showtime, as well as streaming services such as Netflix, Amazon and Hulu, in creating its own original TV shows and movies. The company may be negotiating agreements with veteran content producers to buy the rights to scripted television programs. It likely will offer its content through an over-the-top service similar to Netflix. The move to original TV content could be a major leap forward for Apple to promote not only its devices but its content delivery system.

The original article can be found here: http://www.ecommercetimes.com/story/84224.html?rss=1

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Adobe Leaps From AWS to Microsoft's Cloud


Microsoft on Monday announced a series of major enhancements to its enterprise cloud platform, as well as a new strategic partnership with Adobe, advancing its drive to attract new business from core competitors like Salesforce and Amazon. Microsoft has entered a strategic partnership to make Azure the preferred cloud platform for the Adobe Marketing Cloud, Adobe Creative Cloud and Adobe Document Cloud. Adobe Marketing Cloud will become the preferred service for Microsoft’s Dynamics 365 Enterprise edition.

The original article can be found here: http://www.ecommercetimes.com/story/83939.html?rss=1

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Sony unveils 2 updated PlayStations: Pro and slim versions

Sony is unveiling a slimmer, lighter, cheaper version of its PlayStation 4, as well as a Pro device targeted at hardcore gamers that features high-resolution images and a 1-terabyte hard drive.

The original article can be found here: http://www.foxnews.com/tech/2016/09/07/sony-unveils-2-updated-playstations-pro-and-slim-versions.html

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