Real Human Interactions Beat Automation, Survey Says


Customers prefer human interactions to interactive voice response systems or other automated customer service offerings, according to a new report from B2B ratings firm Clutch. Businesses need to move carefully when outsourcing customer service operations, the research also suggested, because there are big differences depending on how familiar reps are with the local language, how close they reside, and whether the customer can figure out the company’s relationship to the service provider in a short amount of time.

The original article can be found here: http://www.ecommercetimes.com/story/84950.html?rss=1

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IBM Adds 2 New Processors to Quantum Computing Ecosystem


IBM on Friday announced 20-qubit and 50-qubit quantum processors for its IBM Q early-access commercial systems. The 20-qubit processor — featuring improvements in superconducting qubit design, connectivity and packaging — has coherence times of 90 microseconds, which allows high-fidelity quantum operations, IBM said. The 50-qubit processor is an operational prototype. It expands upon the 20-qubit architecture and has similar performance metrics. IBM will offer these quantum processors as a service.

The original article can be found here: http://www.ecommercetimes.com/story/84947.html?rss=1

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Microsoft Posts Checklist for a Highly Secure PC

Not all systems we think of as “secure” will be up to Microsoft’s standards, but you might be close as long as you’ve got newer hardware.

The post Microsoft Posts Checklist for a Highly Secure PC appeared first on ExtremeTech.

The original article can be found here: https://www.extremetech.com/computing/258637-microsoft-posts-checklist-highly-secure-pc?source=Computing

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Apruve Allies with Matrix to Reduce B2B Credit Risk


Apruve last week announced a strategic alliance with Matrix Payment Systems to create a turnkey solution to mitigate the risk of advancing a revolving line of credit to business customers.
Under the agreement, the companies will help businesses streamline the extension of credit with less financial risk and fewer back office overhead expenses. “Apruve and Matrix have partnered to expand the reach of B2B payment solutions for distributors, wholesalers and manufacturers,” said Apruve CEO Michael Noble.

The original article can be found here: http://www.ecommercetimes.com/story/84799.html?rss=1

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Intel’s Kaby Lake NUCs Now Offer Optane Memory

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Intel has added Optane options to its latest NUC lineup, with multiple systems now shipping with a 16GB Optane cache drive.

The post Intel’s Kaby Lake NUCs Now Offer Optane Memory appeared first on ExtremeTech.

The original article can be found here: https://www.extremetech.com/computing/254974-intels-kaby-lake-nucs-now-offer-optane-memory?source=Computing

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Facepalming wont save you from AI-enhanced facial recognition

Facial recognition systems regularly struggle to read faces that have been obscured by hands. Researchers from the University of Central Florida and Carnegie Mellon University are here to help.

The original article can be found here: http://www.foxnews.com/tech/2017/08/23/facepalming-wont-save-from-ai-enhanced-facial-recognition.html

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Few Jobs Safe From Robotics, AI Advances


The age of connected and intelligent systems has been a subject of intense media coverage and hot debate, but the implications will be much greater than many have forecast. Most predictions paint a rather bleak picture for lower-income blue collar jobs. Many will be replaced with automation resulting from the combination of advanced sensor, connectivity, processing, robotics and artificial intelligence technologies. However, the impact on white collar jobs and communities may be even more significant.

The original article can be found here: http://www.ecommercetimes.com/story/84715.html?rss=1

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Facebook engineers panic, pull plug on AI after bots develop their own language

As the world’s most powerful computer systems begin to embrace artificial intelligence in earnest, using smart algorithms to increase efficiency and and speed, the potential damage that a “rogue” AI could cause continues to grow.

The original article can be found here: http://www.foxnews.com/tech/2017/07/31/facebook-engineers-panic-pull-plug-on-ai-after-bots-develop-their-own-language.html

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Microsoft ‘Autopilot’ Management Tools to Debut in Fall Creators Update

Windows 10 desktop

Microsoft is adding a new set of Autopilot deployment tools and security systems to the Fall Creators Update.

The post Microsoft ‘Autopilot’ Management Tools to Debut in Fall Creators Update appeared first on ExtremeTech.

The original article can be found here: https://www.extremetech.com/computing/251896-microsoft-will-deploy-new-management-tools-dubbed-autopilot-fall-creators-update?source=Computing

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AMD Unveils Ryzen Pro CPUs, Details on Ryzen 3 Chips

AMD is refreshing its Pro lineup of desktop CPUs for business-class systems. It’s also shared some data on what we can expect from the Ryzen 3 family when those chips debut later this year.

The post AMD Unveils Ryzen Pro CPUs, Details on Ryzen 3 Chips appeared first on ExtremeTech.

The original article can be found here: https://www.extremetech.com/computing/251784-amd-launches-new-ryzen-pro-cpus-including-ryzen-3-chips?source=Computing

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WannaCry surprisingly avoided old versions of Microsoft's Windows

Though WannaCry was one of the most serious malware attacks ever, some old Windows systems surprisingly eluded infection, according to a new report.

The original article can be found here: http://www.foxnews.com/tech/2017/06/01/wannacry-surprisingly-avoided-old-versions-microsofts-windows.html

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Qualcomm Inks Deal to Build Snapdragon 835 PCs With HP, Lenovo, Asus

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Qualcomm has announced new mobile systems in partnership with multiple OEMs. After years of dancing around each other, are ARM and x86 finally ready to fight?

The post Qualcomm Inks Deal to Build Snapdragon 835 PCs With HP, Lenovo, Asus appeared first on ExtremeTech.

The original article can be found here: https://www.extremetech.com/mobile/250100-qualcomm-inks-deal-build-snapdragon-835-gigabit-wireless-pcs-hp-lenovo-asus?source=Computing

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Can artificial intelligence help thwart ransomware?

In the future, security systems could use artificial intelligence to monitor user behavior, track activity, suggest when there may be a danger, and even mount an attack against the ransomware purveyors, effectively rendering the deadline malware client inoperable.

The original article can be found here: http://www.foxnews.com/tech/2017/05/18/can-artificial-intelligence-help-thwart-ransomware.html

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Nations battle cyberattack damages; UK focuses on hospitals

Teams of technicians worked “round the clock” Saturday to restore hospital computer systems in Britain and check transport services in other nations after a global cyberattack that hit dozens of countries crippled the U.K.’s health system. In Russia, where a wide array of systems came under attack, officials said services had been restored or the virus contained.

The original article can be found here: http://www.foxnews.com/tech/2017/05/13/nations-battle-cyberattack-damages-uk-focuses-on-hospitals.html

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Microsoft may be blocking Windows 7, 8.1 updates on new Intel Kaby Lake, AMD Ryzen systems

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Windows may be refusing to update on Kaby Lake or Ryzen systems, but the exact situation is unclear. If you’ve installed a pre-Windows 10 OS to one of these products and attempted to update it, was it successful? Drop in and let us know.

The post Microsoft may be blocking Windows 7, 8.1 updates on new Intel Kaby Lake, AMD Ryzen systems appeared first on ExtremeTech.

The original article can be found here: https://www.extremetech.com/computing/246049-microsoft-may-blocking-windows-7-8-1-updates-new-intel-kaby-lake-amd-ryzen-systems?source=Computing

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Nintendo Switch reportedly coats game cartridges with bitter substance

Nintendo does not want anyone to put the gaming system’s tiny cartridges in their mouths and reportedly taken measures to prevent that from happening.

The original article can be found here: http://www.foxnews.com/tech/2017/03/04/nintendo-switch-reportedly-coats-game-cartridges-with-bitter-substance.html

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Your next car may be the most powerful computer you own

Stanley, the self-driving car that won the DARPA challenge, had racks of computers in its rear compartment
The demand for automated safety systems and autonomous driving features has created a huge appetite for extensive vision-based, AI-powered, computer systems in our cars. Maybe someday our cars will provide the processing power for our gaming rigs.

The original article can be found here: http://www.extremetech.com/extreme/237005-your-next-car-may-be-the-most-powerful-computer-you-own?source=Computing

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