Survey: In-App Customer Support Is a Winner


Consumers want mobile apps with good in-app customer support, suggest results of a survey Helpshift released last week. Radius Global Market Research conducted the online poll of adults in the United States this spring. Among the survey’s findings: Eighty-nine percent of respondents said they would recommend an app if a customer support agent proactively contacted them while they were experiencing problems. On the flip side, 47 percent of respondents said they would delete apps that did not provide good customer support.

The original article can be found here: http://www.ecommercetimes.com/story/84753.html?rss=1

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Consumers Are Ready to Embrace 'Futuristic' Payment Tech


As many as 80 percent of U.S. residents support frictionless payment methods and technologies, suggests a survey of 1,000 consumers Viewpost published this week. Among its other findings:
Nearly 51 percent of survey participants were paid electronically through direct deposit;
Eighty-three percent of respondents believed paper checks would be eliminated completely within the next 20 years, and one-third expected their demise in just five years; and only 11 percent thought companies would continue to use paper-based billing.

The original article can be found here: http://www.ecommercetimes.com/story/84672.html?rss=1

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macOS 10.13 High Sierra Focuses on Performance, Launches Fall 2017

macOS High Sierra

HEVC video support, enhanced privacy controls, faster web rendering, and better text-to-speech are excellent improvements, but we’re obsessed with two features in particular: The new file system and VR support.

The post macOS 10.13 High Sierra Focuses on Performance, Launches Fall 2017 appeared first on ExtremeTech.

The original article can be found here: https://www.extremetech.com/computing/250370-macos-10-13-high-sierra-focuses-performance-launches-fall-2017?source=Computing

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Microsoft Preps ‘Advanced’ Windows 10 Pro for Workstation PCs

Windows-10

Microsoft is prepping a new workstation version of Windows 10 Pro, with support for up to four CPU sockets, 6TB of RAM, and its new ReFS file system.

The post Microsoft Preps ‘Advanced’ Windows 10 Pro for Workstation PCs appeared first on ExtremeTech.

The original article can be found here: https://www.extremetech.com/computing/250385-microsoft-preps-new-advanced-windows-10-pro-workstation-pcs?source=Computing

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Microsoft: Windows 10 ARM Devices Will Run x86 Code at Near-Native Speed

ARM-Logo

Microsoft is bringing ARM support to Windows 10–only this time, ARM devices will run x86 code at near-native speed, thanks to a clever emulation layer.

The post Microsoft: Windows 10 ARM Devices Will Run x86 Code at Near-Native Speed appeared first on ExtremeTech.

The original article can be found here: https://www.extremetech.com/computing/249292-microsoft-declares-windows-10-arm-devices-will-run-x86-code-near-native-speed?source=Computing

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Upcoming Nvidia Driver Will Enable Netflix 4K Streaming, Sort Of

Nvidia-Pascal-Feature

Nvidia has added support for 4K streaming to a new driver available via the Windows Insider program, but 4K streaming is still limited to a relative handful of GPUs.

The post Upcoming Nvidia Driver Will Enable Netflix 4K Streaming, Sort Of appeared first on ExtremeTech.

The original article can be found here: https://www.extremetech.com/computing/248637-upcoming-nvidia-driver-will-allow-netflix-4k-streaming-gpus?source=Computing

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New CPUs from AMD, Intel now locked out of Windows Update on Windows 7, 8.1

microsoft-used-car-sales-man-windows-discount1

Microsoft has made good on its plans to stop all support for Ryzen and Kaby Lake owners running any OS but Windows 10. Going forward, using one of these chips in Windows 7 or 8.1 will prevent you from downloading any security or software updates in Windows Update.

The post New CPUs from AMD, Intel now locked out of Windows Update on Windows 7, 8.1 appeared first on ExtremeTech.

The original article can be found here: https://www.extremetech.com/computing/247683-new-cpus-amd-intel-now-locked-windows-update-windows-7-8-1?source=Computing

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Raspberry Pi enthusiasts can use Cortana in the Creators Update for Windows 10 IoT Core

Raspberry Pi 3 Model B

Microsoft’s embedded Windows 10 operating system, Windows 10 IoT Core, is being updated to support Cortana with full voice functionality as well.

The post Raspberry Pi enthusiasts can use Cortana in the Creators Update for Windows 10 IoT Core appeared first on ExtremeTech.

The original article can be found here: https://www.extremetech.com/computing/247560-embedded-devs-raspberry-pi-enthusiasts-can-use-cortana-creators-update-windows-10-iot-core?source=Computing

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New tech support scam borrows ransomware tricks

key

Rather than cold-calling victims, the perpetrators of this new support scam disable the PC and have the victim call for help.

The post New tech support scam borrows ransomware tricks appeared first on ExtremeTech.

The original article can be found here: https://www.extremetech.com/computing/244986-new-tech-support-scam-borrows-ransomware-tricks?source=Computing

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Social Marketing Grows Up


Before there was experimental data to support various contentions, it made perfect sense to believe that the likes and endorsements posted to friends on social media would drive more business. After all, didn’t we all subscribe to the idea that a disgruntled customer would tell many more people about a brand’s shortcomings than a happy customer would sing its praises? Didn’t we all accept that a social megaphone could be a brand disaster if not handled properly?
Yes, and yes, we did all that. It’s not wrong, at least not totally.

The original article can be found here: http://www.ecommercetimes.com/story/84327.html?rss=1

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Intel adds official support for Vulkan, but only for certain GPUs

KabyLakeDie

Intel has updated its graphics drivers with Vulkan support, bringing that API up to parity with DX12.

The post Intel adds official support for Vulkan, but only for certain GPUs appeared first on ExtremeTech.

The original article can be found here: https://www.extremetech.com/gaming/244455-intel-adds-official-support-vulkan-certain-gpus?source=Computing

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Calling Facebook Customer Service? Beware of Fraudsters


Googling for a Facebook customer support phone number may connect users with fraudsters. A fraudulent number reportedly appeared not only as top result in a Google search, but also as a featured snippet — that is, highlighted in a box at the top of the search results. An investigator who called the number, posing as a Facebook customer who had been locked out of his account, was instructed to purchase an iTunes card and then call back with the card number and security code. He then would receive a password to unlock his account.

The original article can be found here: http://www.ecommercetimes.com/story/84276.html?rss=1

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With Kaby Lake, Intel finally brings Hyper-Threading to its Pentium-branded processors

KabyLakeDie

They’re the first Pentium-branded processors to support Hyper-Threading since Intel retired the Pentium 4 brand, and we suspect AMD’s upcoming Ryzen probably had something to do with the announcement.

The post With Kaby Lake, Intel finally brings Hyper-Threading to its Pentium-branded processors appeared first on ExtremeTech.

The original article can be found here: https://www.extremetech.com/computing/242498-kaby-lake-intel-finally-brings-hyper-threading-pentium-branded-processors?source=Computing

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AMD declares Ryzen will be a four-year architecture, details overclocking plans, emphasizes hard launch

AMD-Ryzen

AMD has shared a few new details on Ryzen / Zen at CES, including chipset and CPU support for overclocking, multi-GPU configurations, and how long we can expect the Ryzen architecture to last.

The post AMD declares Ryzen will be a four-year architecture, details overclocking plans, emphasizes hard launch appeared first on ExtremeTech.

The original article can be found here: https://www.extremetech.com/computing/242252-amd-declares-ryzen-will-four-year-architecture-details-overclocking-plans-emphasizes-hard-launch?source=Computing

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Latest Steam update adds full PS4 controller support, 4K in-home streaming

DualShock 4

Steam has released a new client update with formal PS4 controller support, 4K streaming in-home, and a number of other improvements. We discuss the details, along with a look at the upcoming Winter Sale and VR adoption trends over time.

The post Latest Steam update adds full PS4 controller support, 4K in-home streaming appeared first on ExtremeTech.

The original article can be found here: https://www.extremetech.com/gaming/241025-latest-steam-update-adds-full-ps4-controller-support-4k-home-streaming?source=Computing

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Microsoft announces Windows-on-ARM partnership with Qualcomm, but done right this time

Windows 10

Microsoft wants to merge x86 and ARM support on to future devices running Qualcomm processors. The company has a fair shot of pulling it off this time around, thanks to 32-bit Win32 emulation and support for x86 applications.

The post Microsoft announces Windows-on-ARM partnership with Qualcomm, but done right this time appeared first on ExtremeTech.

The original article can be found here: https://www.extremetech.com/computing/240792-microsoft-announces-new-windows-arm-partnership-qualcomm-done-right-time?source=Computing

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Tesla declares victory on self-driving car hardware, announces full autonomous capability

Tesla's new hardware provides an improved view of what is around the car
Tesla has upgraded its Autopilot hardware to a level it claims will be able to support its new Full Self-Driving Capability, once the software is ready. This puts it at odds with most of its competitors, who are still feverishly working with expensive, prototype hardware.

The original article can be found here: http://www.extremetech.com/extreme/237946-tesla-declares-victory-on-self-driving-car-hardware-announces-full-autonomous-capability?source=Computing

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Feds Seek Vendor Help for Payroll Processing Upgrade


Technology vendors that support the different missions of U.S. government agencies may have a major opportunity to provide innovative IT assistance for a task that is common to all: payroll preparation for 2.3 million federal workers. The General Services Administration and the Office of Personnel Management have been sifting through responses from IT vendors on a request for information on significantly upgrading federal payroll processing. The initiative includes the potential for converting existing payroll systems to cloud-based platforms.

The original article can be found here: http://www.ecommercetimes.com/story/83887.html?rss=1

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Apple scraps GOP convention support over Trump, report says

Apple is reportedly withholding support for next month’s Republican presidential convention over comments made by Donald Trump about women, immigrants and minorities.

The original article can be found here: http://www.foxnews.com/tech/2016/06/20/apple-scraps-gop-convention-support-over-trump-report-says.html

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