Shame on Facebook


Do you remember those snotty little kids who didn’t seem to understand the difference between right and wrong? You know, the little brats who thought the rules didn’t apply to them. The kids who thought they could get away with whatever they wanted — rules were for somebody else. Well, that seems to be a fitting description of Facebook, as it repeatedly breaks customer trust and invades its users’ privacy. Everyone seems to hate this betrayal. What I don’t understand is why Facebook continues to get away with it.

The original article can be found here: http://www.ecommercetimes.com/story/80691.html?rss=1

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Break the Language Barrier by Learning Your Customers' Native Tongues


If you live in the English-speaking world, you’ve been exposed to the stereotype of the snotty Parisian. One of the characteristics of this stereotype is that Parisians refuse to speak English. They know how — but they won’t — and they turn up their noses at anyone who won’t speak French. In my experience, that stereotype is largely wrong — if you make an effort to communicate in any way, most Parisians are perfectly friendly. However, many businesses unwittingly act out the scenario of the snotty Parisian.

The original article can be found here: http://www.ecommercetimes.com/story/80628.html?rss=1

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