Amazon to Let Delivery Drivers Open Your Front Door


Amazon on Wednesday announced a new service that will allow Prime members to receive in-home delivery of packages with the help of high-tech smart locks that allow drivers to open their front doors. Amazon Key will launch officially on Nov. 8 in 37 U.S. cities and surrounding communities, with additional locations to be added over time. The service will be available at no extra cost to Prime members, and it will work with standard, two-day, overnight and same-day deliveries. Customers can track the delivery using the Amazon Key mobile app.

The original article can be found here: http://www.ecommercetimes.com/story/84911.html?rss=1

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Google Aims to Turbocharge Online Checkout


Google on Monday rolled out an online payment service that’s designed to accelerate the online checkout process. While the new offering isn’t quite Amazon One-Click, it will eliminate many of the annoying steps that can slow down the online purchase process and often result in abandoned shopping carts. Pay with Google uses address and credit or debit card information users provide to Google to speed them through checkout. Instead of a merchant collecting that information from the customer, it’s sent behind the scenes by Google.

The original article can be found here: http://www.ecommercetimes.com/story/84905.html?rss=1

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PayPal Lets Messenger Users Send Money to Buddies


PayPal has announced the immediate availability of its peer-to-peer payment service on Facebook Messenger, making it easy to exchange money between friends and family. PayPal also introduced its first-ever customer service bot, which gives Messenger customers payment and account support right in the app. An agreement struck last year with Facebook allowed 2.5 million PayPal customers in the U.S. to connect their accounts with Messenger and use PayPal to shop on Messenger, as well as to communicate with other PayPal users, noted COO Bill Ready.

The original article can be found here: http://www.ecommercetimes.com/story/84899.html?rss=1

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Helpshift VP Tushar Makhija: Not All Customers Will Help You Make Money


“As services are getting more and more mobile, service needs to get mobile as well,” said Tushar Makhija, vice president of revenue at Helpshift. “If you look at customer service over the last 10 to 15 years, first it was all about average handling time. If you grew quickly as a business, you needed to stack up a call center. The next five to six years were all about self-service, so technology started building up. Today, it is not about time-to-resolution or handling time. It is all about the time-to-cure.

The original article can be found here: http://www.ecommercetimes.com/story/84886.html?rss=1

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Hackers use security utility to lock Macs in blackmail scheme

The “Find My X” service for Apple’s various devices is being co-opted by hackers to lock various systems and handsets in order to demand a Bitcoin ransom payment for their unlocking.

The original article can be found here: http://www.foxnews.com/tech/2017/09/21/hackers-use-security-utility-to-lock-macs-in-blackmail-scheme.html

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Linux Gains Ascendance in Cloud Infrastructures: Report


Linux is now the dominant operating system on Amazon’s AWS cloud service and is growing rapidly on Microsoft’s Azure platform this year, according to a report on public cloud adoption trends Sumo Logic released on Tuesday. The company’s second annual State of Modern Apps report reveals usage trends on AWS, Azure and Google clouds, and how they impact the use of modern apps in the enterprise. The report gives organizations a set of frameworks, best practices and hard stats to guide their migration to the cloud.

The original article can be found here: http://www.ecommercetimes.com/story/84806.html?rss=1

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Robots May Become Go-To Customer Service Reps


The customer service robot market will be worth $88 million by 2022, according to Tractica. Annual shipments are expected to increase from 2,730 units in 2016 to nearly 4,800 in 2022. The robots will be both humanoid and non-humanoid. However, telepresence robots, chatbots, and stationary customer interactive systems that don’t have moving parts are not included in the count. Nearly half of all customer service robots will be deployed in the Asia Pacific Region; other significant markets will be North America and Europe.

The original article can be found here: http://www.ecommercetimes.com/story/84765.html?rss=1

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Fulfilling the Omnichannel Shopping Imperative


The omnichannel approach to customer contact has become a byword in customer service, but retailers need to do more to make it happen, based on a recent study. Researchers tested 57 metrics across desktop, mobile and in-store buying touchpoints to evaluate the end-to-end omnichannel experience at 30 popular and growing retailers. They focused on four major categories: fulfillment and inventory; personalization; pricing consistency; and in-store signage. Here’s the problem: E-commerce absolutely is killing brick-and-mortar stores.

The original article can be found here: http://www.ecommercetimes.com/story/84737.html?rss=1

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Now you can collect some of your Amazon orders in just two minutes

Amazon has launched “Instant Pickup,” a service that lets customers collect items within two minutes of ordering them. The inital pick-up locations are at university campuses in California, Ohio, and Maryland.

The original article can be found here: http://www.foxnews.com/tech/2017/08/16/now-can-collect-some-your-amazon-orders-in-just-two-minutes.html

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Amazon's delivery drones could live on trains and ships, latest patent shows

Amazon has patented a range of ideas related to its drone delivery service, some wackier than others. The latest describes a network of train- and ship-based facilities to maintain its drones and also act as a hub for deliveries.

The original article can be found here: http://www.foxnews.com/tech/2017/08/08/amazons-delivery-drones-could-live-on-trains-and-ships-latest-patent-shows.html

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Secret Service will test surveillance drone during Trump's golf club visit

The Secret Service will reportedly test the drone during President Donald Trump’s visit to his golf club in Bedminster, New Jersey this month.

The original article can be found here: http://www.foxnews.com/tech/2017/08/03/secret-service-will-test-surveillance-drone-during-trumps-golf-club-visit.html

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Comcast, Google Can Publish Users' Email Contents


Comcast’s Terms of Service for its Xfinity Internet service gives it, its agents, suppliers and affiliates the right to “reproduce, publish, distribute and display” the content worldwide. It also lets third parties copy, republish or distribute material posted or transmitted using Xfinity Internet. This would include confidential information sent by a company employee or an independent contractor to authorized persons over the service, independent security analyst Randy Abrams warned Tuesday.

The original article can be found here: http://www.ecommercetimes.com/story/84721.html?rss=1

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New Service Promises Help Winning Government Contracts


Onvia on Tuesday launched a new service for companies selling to the public sector. The service provides access to detailed materials associated with a given solicitation, including all submitted proposals, the awarded bid, the final contract, and the agency’s scoring criteria. Onvia “helps clients succeed in pursuing government contracts,” said Ben Vaught, director of Onvia for Government. “We equip them with data and tools that cover the processes of searching and screening leads, then qualifying and pursuing opportunities.”

The original article can be found here: http://www.ecommercetimes.com/story/84717.html?rss=1

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Apple kowtows to China, pulls some VPN apps from Chinese App Store

The tech giant’s move has sparked criticism from service providers, who say that Virtual Private Networks are crucial for users bypassing the so-called “Great Firewall of China.”

The original article can be found here: http://www.foxnews.com/tech/2017/07/31/apple-kowtows-to-china-pulls-some-vpn-apps-from-chinese-app-store.html

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First teaser for 'Stargate Origins' airs at San Diego Comic-Con 2017

MGM’s new Stargate streaming service is set to give fans the best of old and new, offering up hundreds of classic episodes, as well as a brand new prequel series subtitled Origins.

The original article can be found here: http://www.foxnews.com/tech/2017/07/21/first-teaser-for-stargate-origins-airs-at-san-diego-comic-con-2017.html

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Microsoft Unveils Business Subscription Model for Windows, Office

Windows-10

Microsoft is going to start offering a 365 ongoing subscription service for Windows 10, Office 365, and other products. But don’t worry about consumer subscriptions just yet — there are some good reasons Microsoft is unlikely to take this step.

The post Microsoft Unveils Business Subscription Model for Windows, Office appeared first on ExtremeTech.

The original article can be found here: https://www.extremetech.com/computing/252328-microsoft-paid-enterprise-business-subscription-model-windows-office?source=Computing

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Nanorep CTO Amit Ben: Chatbots Should Be Useful, Not Human


“When you provide service, it can be either completely general, or contextual — which means it’s different for different demographics,” said Nanorep CTO Amit Ben. “Personalized service means that you get to the most fine-grained resolution possible. It’s self-service that can be catered and adjusted dynamically to each person experiencing that service. People really want to get the feeling that someone hears and understands their own personal problems.”

The original article can be found here: http://www.ecommercetimes.com/story/84662.html?rss=1

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Israeli spy agency Mossad targets cutting-edge tech, sets up innovation fund

The Israel Security and Intelligence Service (Mossad) has announced the establishment of Libertad – a technology innovation fund.

The original article can be found here: http://www.foxnews.com/tech/2017/06/27/israeli-spy-agency-mossad-targets-cutting-edge-tech-sets-up-innovation-fund.html

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Nintendo is finally letting you play classic games on its hot new console

Nintendo has unveiled plans for its online subscription service. The service will let gamers pay $20 a year to have access to older Nintendo games and play them on the Nintendo Switch.

The original article can be found here: http://www.foxnews.com/tech/2017/06/02/nintendo-is-finally-letting-play-classic-games-on-its-hot-new-console.html

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