CloudCraze EVP Andrew Witherspoon: For Successful B2B, Set Aside Expectations


“If there’s anything true about B2B service, you have to do it in the context of the customers themselves in order to be successful. That’s our philosophy,” said CloudCraze EVP Andrew Witherspoon. “What is the purpose of CRM and marketing? It’s to reach out, find and engage prospects, and to move them through a buying cycle. All those capabilities are on a CRM platform. Most other architectures can do all that on one platform, but then they’re sending you off to another platform to take an order.”

The original article can be found here: http://www.ecommercetimes.com/story/84452.html?rss=1

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IDG's New Pipeline Activator Aims to Get Sales Timing Right


IDG has introduced Pipeline Activator, a global subscription-based service pinpointing verified projects and active sales prospects for those selling to enterprise IT. Pipeline Activator, the latest addition to IDG’s ABM360 suite of account-based marketing services, provides sales and marketing teams with detailed insights on target companies actively researching products and services for purchase. IDG identifies and validates nearly 250,000 active projects a year across companies worldwide.

The original article can be found here: http://www.ecommercetimes.com/story/84364.html?rss=1

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DC's digital shield: Cybersecurity ramps up for Trump inauguration

The Secret Service will be hard at work protecting against both physical and digital threats during President-elect Trump’s inauguration Friday.

The original article can be found here: http://www.foxnews.com/tech/2017/01/19/dcs-digital-shield-cybersecurity-ramps-up-for-trump-inauguration.html

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Customer Service Takes a Turn


It’s widely understood that new customer service channels such as social, email, knowledge bases and the like have left the service agent with harder problems to solve. Those channels are here to stay, because when they work well, they solve problems for pennies. It can cost many dollars to resolve an issue through the efforts of conventional agents. So there’s a decided bias for self-service where possible. However, we need to ensure that there are graceful transitions from the channels to agents, or we risk a backlash.

The original article can be found here: http://www.ecommercetimes.com/story/84202.html?rss=1

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Service in the IoT Era


Oracle recently announced a new connection between its Service and IoT clouds. That makes total sense to me. I bet a lot of folks think of the Internet of Things as those machines that do things directed by algorithms — and if so, they might wonder why they need to be connected to customer service, such an obviously human channel. It’s not off base, however. Customer service for the foreseeable future will be an amalgam of human and automated service modes, each matched to need on a scale that’s sure to slide over time. Right now, the younger you are the more likely you are to use a variety of channels.

The original article can be found here: http://www.ecommercetimes.com/story/84113.html?rss=1

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AWS Enjoys Top Perch in IaaS, PaaS Markets


Amazon Web Services maintained a commanding lead over the competition in the public Infrastructure as a Service and Platform as a Service businesses during the third quarter, despite rapid growth from rivals Google and Microsoft in the IaaS space, according to a recent report from Synergy Research Group. AWS, which has become an increasingly important segment of Amazon’s operations, continues to dominate the IaaS business with a 45 percent share of the global market, which is more than twice that of the next three competitors combined.

The original article can be found here: http://www.ecommercetimes.com/story/84050.html?rss=1

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UK National Health Service servers 'crash' after worker sent test email to all 1.2 million employees

The U.K.’s National Health Service email server crashed after a test email was accidentally sent to all 1.2 million employees.

The original article can be found here: http://www.foxnews.com/tech/2016/11/15/uk-national-health-service-servers-crash-after-worker-sent-test-email-to-all-1-2-million-employees.html

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First zero-emission hydrogen train to begin operations in Germany

The world’s first hydrogen powered, emission-free train is set to go into service in Germany in 2017 — a ground-breaking innovation that could signal the phasing out of heavily polluting, diesel-powered trains.

The original article can be found here: http://rss.cnn.com/~r/rss/cnn_tech/~3/9-_E0rK4r_w/index.html

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AT&T's DirecTV Now Looking Like a Bargain for Consumers

DirecTV Now, AT&T’s online streaming service that will offer a lot of DirecTV’s content without the need for a satellite dish, will cost only $35 a month when it launches at the end of November.

The original article can be found here: http://www.foxnews.com/tech/2016/10/25/att-directv-now-looking-like-bargain-for-consumers.html

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Trouble With Twitter, Reddit, or the Rest of the Internet Today? It's Not Just You.

Update: Dyn reports that as of about 9:30 a.m., service has been restored and affected sites and services should start returning to normal.

The original article can be found here: http://www.foxnews.com/tech/2016/10/21/trouble-with-twitter-reddit-or-rest-internet-today-it-not-just.html

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Microsoft Adds Muscle to Dynamics 365


Microsoft last week shared new information about its upcoming Dynamics 365 cloud service: the addition of 100 new apps; the inclusion of Solution Integrator partners in Appsource; the division of apps and features into Enterprise and Business Editions, the latter for SMBs; and a new subscription model. Many of the new capabilities will be available in both editions when Dynamics 365 rolls out on Nov. 1. With the new subscription model, customers can get apps on a per app, per-user basis.

The original article can be found here: http://www.ecommercetimes.com/story/84006.html?rss=1

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Facebook activates Safety Check service after New York City explosion

Facebook has activated its Safety Check service that lets users notify friends and family that they are safe following the explosion that injured at least 29 people in New York City late Saturday.

The original article can be found here: http://www.foxnews.com/tech/2016/09/18/facebook-activates-safety-check-feature-after-new-york-city-explosion.html

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Dropbox data breach: 68 million user account details leaked

Four years after a data breach at cloud storage service Dropbox, details of more than 68 million user accounts have reportedly been leaked.

The original article can be found here: http://www.foxnews.com/tech/2016/08/31/dropbox-data-breach-68-million-user-account-details-leaked.html

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North Korea has just launched its own Netflix-style streaming service

It’s an on-demand video streaming service, but not as we know it. North Korea’s recently launched “Manbang” service is no Netflix, but in a country where getting hold of any kind of streaming content is challenging enough, it may be better than nothing.

The original article can be found here: http://www.foxnews.com/tech/2016/08/22/north-korea-has-just-launched-its-own-netflix-style-streaming-service.html

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