How Brick-and-Mortar Retailers Can Stand Up to E-Commerce


Brick-and-mortar retailers have been finding it difficult to offer pricing that’s competitive with e-commerce sites, which have the advantage of massive scope and scale, according to a new Frost & Sullivan report. E-commerce will account for nearly 18 percent of the total retail market by 2025, it projects. However, B&M retailers have an advantage: their ability to offer customers a personalized experience. Retailers should adopt end-to-end solutions that use cutting-edge technology to make that personalized service cost-effective.

The original article can be found here: http://www.ecommercetimes.com/story/84779.html?rss=1

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Fulfilling the Omnichannel Shopping Imperative


The omnichannel approach to customer contact has become a byword in customer service, but retailers need to do more to make it happen, based on a recent study. Researchers tested 57 metrics across desktop, mobile and in-store buying touchpoints to evaluate the end-to-end omnichannel experience at 30 popular and growing retailers. They focused on four major categories: fulfillment and inventory; personalization; pricing consistency; and in-store signage. Here’s the problem: E-commerce absolutely is killing brick-and-mortar stores.

The original article can be found here: http://www.ecommercetimes.com/story/84737.html?rss=1

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SEO, SEM Rule Retailers' Marketing Budgets


Retailers have been focusing on technologies to measure and assess customer response, and have been using the data they produce to drive e-commerce decisions, suggests a study of 136 enterprise retailers. Enterprise retailers with at least $500 million in annual revenues participated in the study. Multichannel enterprise retailers comprised 81 percent of respondents, pure-play online retailers 11 percent, in-store-only retailers 4 percent, and other types of companies the remaining 4 percent.

The original article can be found here: http://www.ecommercetimes.com/story/84691.html?rss=1

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Cyber Monday Is Bigger Than One Day


Although online retailers on Monday offered deals to jumpstart the online holiday shopping season, Cyber Monday as a one-day event could be losing some of its attraction. Many retailers jumped the gun, and have been offering special online deals for days. Cyber Monday in recent years has ranked as the third largest holiday shopping day, following Super Saturday and Black Friday. However, many online-only retailers, including Amazon, have started to offer pre-Cyber Monday sales to compete with traditional Black Friday in-store shopping madness.

The original article can be found here: http://www.ecommercetimes.com/story/84111.html?rss=1

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Best Black Friday deals on iPhone 7, Galaxy S7, FitBit, and the Apple Watch

Retailers are offering decent incentives and deals for smartphones and wearables, most notably the iPhone 7, Galaxy S7, Fitbit wearable, and the Apple Watch.

The original article can be found here: http://www.foxnews.com/tech/2016/11/23/best-black-friday-deals-on-iphone-7-galaxy-s7-fitbit-and-apple-watch.html

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iPhone 7 and 7 Plus Early Test Results

Our secret shoppers lined up before dawn this morning at retailers across the New York area to bring Apple’s newest mobile devices, the iPhone 7 and iPhone 7 Plus, to Consumer Reports labs.

The original article can be found here: http://www.foxnews.com/tech/2016/09/16/iphone-7-and-7-plus-early-test-results.html

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Verizon Toys With Risky App Revenue Plan


Verizon’s reported consideration of a plan to preinstall mobile apps from major retailers and financial firms on users’ smartphones has drawn sharp criticism. The carrier reached out to numerous retail and finance brands with an offer to preload mobile apps on its Android phones for between $1 and $2 per device, according to unnamed ad agency executives. Verizon kept the offer to Android phones because the operating system, which is owned by Google, is capable of being customized by carriers. Apple’s mobile OS is closely controlled.

The original article can be found here: http://www.ecommercetimes.com/story/83829.html?rss=1

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In a roadblock for Apple Pay, only 1 in 5 US retailers are using their chip card readers

Article Image A new survey has found the vast majority of U.S. retailers with EMV chip-card-compatible credit card readers aren’t using that functionality, presenting a major hurdle for acceptance of tap-to-pay services like Apple Pay.

The original article can be found here: http://appleinsider.com.feedsportal.com/c/33975/f/616168/s/4e5664ff/sc/28/l/0Lappleinsider0N0Carticles0C160C0A30C170Cin0Ea0Eroadblock0Efor0Eapple0Epay0Eonly0E10Ein0E50Eus0Eretailers0Eare0Eusing0Etheir0Echip0Ecard0Ereaders/story01.htm

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Retailers Will Keep the Lights Burning on Christmas Eve


Target, Walmart and other large U.S. retailers have extended their hours on Christmas Eve in an effort to snag last-minute holiday shoppers. It’s a wider net for consumers during a season in which about 17 percent of shoppers last week said they hadn’t starting buying gifts, in a Reuters/Ipsos poll. Walmart will stay open until 8 p.m. Sam’s Club will keep the lights on until 8:30 p.m., Toys ‘R’ Us will go until 9 p.m., and Target’s staff will await gift givers until 11 p.m.

The original article can be found here: http://www.ecommercetimes.com/story/82910.html?rss=1

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Walmart Offers 10 Holiday Deals a Day

In a thinly disguised effort to make other retailers offering deal-of-the-day specials—yes, you Amazon—feel like underachieving slackers, Walmart is now rolling out 10 online specials a day.

The original article can be found here: http://www.foxnews.com/tech/2015/11/06/walmart-offers-10-holiday-deals-day.html

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The Sluggish Crawl to Chip-Secured Shopping


For retailers that do not yet accept EMV cards — credit and debit cards with chips embedded in them — a spine-tingling deadline arrived last week. Liability for any payment fraud that results from acceptance of old-school plastic shifted to them. The magnetic chips in EMV cards will reduce in-store payment fraud, which affected 62 percent of companies, according to the 2015 Payments Fraud and Control Survey report from the Association of Financial Professionals, or AFP.

The original article can be found here: http://www.ecommercetimes.com/story/82564.html?rss=1

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Amazon Prime benefits you didn't realize you can get

If you haven’t heard, one of the world’s biggest retailers is in a public relations slump. Amazon CEO Jeff Bezos is in damage-control mode, following a bruising New York Times article in which former employees described working conditions there as seriously unpleasant. Think things like working past midnight and mass firings.

The original article can be found here: http://www.foxnews.com/tech/2015/08/28/amazon-prime-benefits-didnt-realize-can-get/

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Consortium-backed Apple Pay competitor CurrentC to launch 'trial run' in August

CurrentC, the MCX-developed mobile payment platform backed by a number of major U.S. retailers, will reportedly see an initial trial run in August, signaling that the service is finally approaching a public launch.

The original article can be found here: http://appleinsider.com.feedsportal.com/c/33975/f/616168/s/48694519/sc/28/l/0Lappleinsider0N0Carticles0C150C0A70C240Cconsortium0Ebacked0Eapple0Epay0Ecompetitor0Ecurrentc0Eto0Elaunch0Etrial0Erun0Ein0Eaugust/story01.htm

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DoJ: Firms Should Hire Cyber-Savvy Lawyers


Hardly a day goes by without a headline about a cyberintrusion. No entity is immune — international retailers, airlines, hotels, mom and pop stores, cloud providers — even the U.S. government. However, it seems that few businesses contemplate how important it is for their attorney to know and understand cybersecurity, as well as know what to do when a cyberintrusion occurs. The U.S. government — itself a cybervictim — provides guidance in its report, “Best Practices for Victim Response and Reporting of Cyber Incidents.”

The original article can be found here: http://www.ecommercetimes.com/story/82288.html?rss=1

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Independent UK businesses quickly jump on board with Apple Pay

Some independent retailers and app developers in the U.K. are reportedly already adopting Apple Pay, just days after the service became available in the region.

The original article can be found here: http://appleinsider.com.feedsportal.com/c/33975/f/616168/s/4837f7d0/sc/28/l/0Lappleinsider0N0Carticles0C150C0A70C170Cindependent0Euk0Ebusinesses0Equickly0Ejump0Eon0Eboard0Ewith0Eapple0Epay/story01.htm

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Make Your List and Check It Twice: Preparing for the 2014 Holiday Season


With summer behind us, brands and retailers are busy finalizing their plans for the upcoming holiday rush. Like last year, this holiday season will be a short one, with just 26 days between Black Friday and Christmas. With this condensed shopping period and digital commerce on an aggressive upswing, the holiday season is no time for retailers to take chances. Retailers can implement a checklist to ensure everything is in working order and optimized for a successful holiday season.

The original article can be found here: http://www.ecommercetimes.com/story/81164.html?rss=1

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