Tech Q&A: Text read notifications, eBay alternatives, free office suites and more

Is there a way to know if someone has actually read my text messages? I send them, and people don’t always reply. So maybe they are just not getting my texts.

The original article can be found here: http://www.foxnews.com/tech/2017/09/16/tech-q-text-read-notifications-ebay-alternatives-free-office-suites-and-more.html

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Facepalming wont save you from AI-enhanced facial recognition

Facial recognition systems regularly struggle to read faces that have been obscured by hands. Researchers from the University of Central Florida and Carnegie Mellon University are here to help.

The original article can be found here: http://www.foxnews.com/tech/2017/08/23/facepalming-wont-save-from-ai-enhanced-facial-recognition.html

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Evernote Toes the Privacy Line


Caught off guard by a huge backlash, Evernote recently abandoned its plan to let staffers read customer notes under certain circumstances. The plan, which was scheduled to go into effect in January, would have allowed staffers to review private customer notes as a means of assessing the accuracy of its new machine learning technology. The company made a mistake in judgment and failed to provide the type of transparent decision making that would make customers feel like they could trust the process, Evernote CEO Chris O’Neil acknowledged.

The original article can be found here: http://www.ecommercetimes.com/story/84196.html?rss=1

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Harlequin Romances Customers


I recently read a user story about how Harlequin — a publisher of romance novels — keeps its customers loyal. It has embraced several ideas that work really well, including emphasizing a consciousness of customer loyalty, keeping things simple, and focusing on personalizing relationships and engagement. Consciousness is relatively easy, but someone high on the org chart has to be willing to say, “This is important.” In the customer realm, being conscious of working to maintain relationships is about as important as it gets.

The original article can be found here: http://www.ecommercetimes.com/story/83869.html?rss=1

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