Sprint to Lay Off Thousands of Customer Service Reps

Sprint plans to lay off about 2,500 employees, including five vice presidents, according to news reports this week. About 2,000 of the cuts are in customer service. The company reportedly will close or reduce operations at customer care centers at its Overland Park headquarters in Kansas, and in Colorado, New Mexico, Tennessee, Texas and Virginia. Customers can handle routine inquiries such as checking bill balances, making payments, and checking on device upgrade status and phone lease status online or through the Sprint Zone app.

The original article can be found here: http://www.ecommercetimes.com/story/83044.html?rss=1

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Air Force One finally upgrades its 1980s Reagan-era phone system

Air Force One, over Mount Rushmore
Air Force One — the US President’s flying fortress — which has been using the same clunky handsets since the Reagan administration in the ’80s, has finally received some slick new phones that are much more in keeping with Obama’s 21st century aesthetic. These new phones — customized versions of the the Airborne Executive Phone (AEP) — are provided by military contractor L-3 Communications, and they probably cost tens or hundreds of thousands of dollars each. In what must surely be some of the best news the President has received in the last couple of years, while the old system consisted of two different phones — one for secure communications, the other for non-secure — each AEP is capable of making calls in either mode from a single handset.

The original article can be found here: http://www.extremetech.com/extreme/186634-air-force-one-finally-upgrades-its-1980s-reagan-era-phones

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