Sprint plans to lay off about 2,500 employees, including five vice presidents, according to news reports this week. About 2,000 of the cuts are in customer service. The company reportedly will close or reduce operations at customer care centers at its Overland Park headquarters in Kansas, and in Colorado, New Mexico, Tennessee, Texas and Virginia. Customers can handle routine inquiries such as checking bill balances, making payments, and checking on device upgrade status and phone lease status online or through the Sprint Zone app.
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