Machines Could Become Driving Force Behind CX


Customer experience improvements have become an important part of companies’ digital transformations, according to survey results Mitel released Tuesday. More than 2,500 senior IT decision makers across North America, the UK, France, Germany and Australia responded to the survey. The participants represented businesses ranging from 250 to 10,000-plus employees in a wide range of industries. Customers, particularly millennials, readily have embraced digital technology in their day-to-day lives, the report suggests.

The original article can be found here: http://www.ecommercetimes.com/story/84990.html?rss=1

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One Russian-linked campaign posing as part of the Black Lives Matter movement used Facebook, Instagram, Twitter, YouTube, Tumblr and Pokémon Go and even contacted some reporters in an effort to exploit racial tensions and sow discord among Americans.

The original article can be found here: http://rss.cnn.com/~r/rss/cnn_tech/~3/kUi6B2joaGU/dont-shoot-us-russia-pokemon-go-griffin-dnt-erin.cnn

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3 Timely E-Commerce Shipping Tips


Shipping has become a key part of success in the online shopping revolution. Amazon has raised consumer expectations dramatically when it comes to shipping, and etailers have been scrambling to keep up. Because changes occur on a near-daily basis in the shipping world, here are some tips for getting ahead of the game. The faster you can get your goods out the door and into your customers’ hands, the better. Consumers increasingly expect their purchases to arrive quickly, and they’re drawn to two-day, next-day and even same-day shipping offers.

The original article can be found here: http://www.ecommercetimes.com/story/84856.html?rss=1

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HP Enterprise Shared Pentagon’s Cyberdefense Source Code With Russia

449808-generic-security-hacking

Hewlett Packard has acknowledged sharing cybersecurity source code with the Russians as part of a product evaluation. While not unusual, it raises serious questions about how best to secure systems the US depends on.

The post HP Enterprise Shared Pentagon’s Cyberdefense Source Code With Russia appeared first on ExtremeTech.

The original article can be found here: https://www.extremetech.com/internet/256852-hp-enterprise-shared-pentagons-cyberdefense-source-code-russia?source=Computing

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Convicted Russian hacker cashes in on fame with new book, Putin souvenirs

A convicted Belarussian cybercriminal who was part of the biggest data theft in U.S. history said it’s much easier to hack into government computers than it is to break into big banks and credit card company servers.

The original article can be found here: http://www.foxnews.com/tech/2017/08/17/convicted-russian-hacker-cashes-in-on-fame-with-new-book-putin-souvenirs.html

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Not sexting? You're weird, study says

It’s the joy of sext!Sexting is now a normal part of human relationships, according to a massive new study of sex and tech — 74 percent of Americans say they exchange saucy electronic messages with their lovers.

The original article can be found here: http://www.foxnews.com/tech/2017/08/14/not-sexting-youre-weird-study-says.html

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Drone revolution: Researchers, regulators prepare for unmanned aircraft to fill US skies

From crop dusting to package delivery, commercial drones are about to become a part of everyday life.

The original article can be found here: http://www.foxnews.com/tech/2017/07/14/drone-revolution-researchers-regulators-prepare-for-unmanned-aircraft-to-fill-us-skies.html

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Samsung Poised to Overtake Intel as World’s Largest Semiconductor Manufacturer

Intel-Avoton

Samsung is expected to surpass Intel in terms of quarterly revenue, thanks in part to huge upticks in demand for memory, but much more has led us to this moment.

The post Samsung Poised to Overtake Intel as World’s Largest Semiconductor Manufacturer appeared first on ExtremeTech.

The original article can be found here: https://www.extremetech.com/computing/251983-samsung-poised-overtake-intel-worlds-largest-semiconductor-manufacturer?source=Computing

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New strain of malware can take power stations offline

Crash Override disabled part of the electrical grid in Ukraine last year, and many more power stations could be susceptible, according to security experts.

The original article can be found here: http://www.foxnews.com/tech/2017/06/13/new-strain-malware-can-take-power-stations-offline.html

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Evidence of World War I battle found in Israel

Students of the Melach Ha-Aretz preparatory program who were part of an archaeological dig found rifle cartridges and shell fragments from World War I in an Israeli city.

The original article can be found here: http://www.foxnews.com/tech/2017/05/10/evidence-world-war-battle-found-in-israel.html

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4 Email Marketing Mistakes to Avoid


I recently received an email from my health club that said, in part: “Dear Chris, We’ve noticed you haven’t been in as regularly in recent weeks. I understand there may be many reasons for not being able to make it in, but I just wanted to send a quick note to check if you’re happy with the service we’ve been providing. Let me know if I can be of any assistance and I hope to see you very soon!” While I appreciate that the health club is at least trying to stay in contact, this email managed to do several things wrong all at once.

The original article can be found here: http://www.ecommercetimes.com/story/84333.html?rss=1

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Controversial video game gun study gets retracted

A controversial study about videogames and guns titled in part “Boom, Headshot!” has been pulled because of issues with the original data, the website Retraction Watch reported recently.

The original article can be found here: http://www.foxnews.com/tech/2017/01/25/controversial-video-game-gun-study-gets-retracted.html

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Amazon is going to train thousands of veterans for jobs in the tech industry

As part of an employment-focused initiative involving more than 200 companies and colleges, Amazon says it’s going to train thousands of veterans and military spouses over the next five years for jobs in the tech industry.

The original article can be found here: http://www.foxnews.com/tech/2017/01/20/amazon-is-going-to-train-thousands-veterans-for-jobs-in-tech-industry.html

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Now we know what Microsoft’s upcoming ‘Game Mode’ for Windows 10 will do

Rise of the Tomb Raider

We now know what Microsoft’s Game Mode does, at least in part. Performance impact estimates are extremely modest.

The post Now we know what Microsoft’s upcoming ‘Game Mode’ for Windows 10 will do appeared first on ExtremeTech.

The original article can be found here: https://www.extremetech.com/computing/242845-now-know-microsofts-upcoming-game-mode-windows-10-will?source=Computing

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Dark patterns and the dark web: FBI joins Rule 41 in setting troubling precedent

FBI

New disclosures reveal that as part of a child porn takedown, the FBI levied surveillance onto some 8,000 IPs in 120 countries, under the auspices of a single warrant. The new era of grey-hat digital surveillance is taking shape. Who will come out on top?

The post Dark patterns and the dark web: FBI joins Rule 41 in setting troubling precedent appeared first on ExtremeTech.

The original article can be found here: https://www.extremetech.com/computing/240451-dark-patterns-and-the-dark-web-fbi-rule-41-troubling-precedent?source=Computing

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