Through the CRM Lens


This is delicate and I will be scrupulously neutral in these paragraphs so as to offend no one, but I thought it would be fun to attempt an interpretation of the current political climate from the perspective and sensibilities of CRM. Can this really work? You be the judge. It will be different from any other analysis you might have come across because I do not wish to discuss candidates. I am all about the customer. Two CRM issues inform politics this year — empowering the customer and engaging the customer to produce loyalty.

The original article can be found here: http://www.ecommercetimes.com/story/83214.html?rss=1

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How to watch hacking, and cyberwarfare between the USA and China, in real time

Norse hacking map
You’ve probably read dozens of paragraphs on how the next great theater of war will be online rather than offline, and how China and the US are already battling each other for cyber supremacy. The truth is, though, unless you’ve actually been hacked, it’s hard to appreciate just how real the prospect of cyberwar actually is. Now, though, a security company has produced a fascinating geographic map that shows you hacking attempts in real-time — and sure enough, you really can see China waging cyberwar against the US.

The original article can be found here: http://www.extremetech.com/extreme/185125-how-to-watch-hacking-and-cyberwarfare-between-the-usa-and-china-in-real-time

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