5 Ways E-Commerce SMBs Can Cool Social Media Complaints


“The most important thing an SMB can do … is be proactive and ready to help [customers] right at the moment they need it,” said Linda Crawford, CEO of Helpshift. Companies must streamline support systems to resolve issues faster and more efficiently, she said. An up-to-date knowledge base enables instant self-service, “but SMBs must also offer channels for customers to communicate directly with support agents to cover all bases.” SMBs should offer robust omnichannel options and prioritize user-friendly channel support.

The original article can be found here: http://www.ecommercetimes.com/story/85047.html?rss=1

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'Ripped' kangaroo goes viral in stunning photos

This is the bizarre moment a gardener spotted a threatening ‘bodybuilder’ 100 [kilogram] kangaroo bathing its bulging biceps in an Australian creek.

The original article can be found here: http://www.foxnews.com/tech/2017/10/16/ripped-kangaroo-goes-viral-in-stunning-photos.html

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A Boston Dynamics robot fell off a stage and the audience loved it

People love it when a humanoid robot bites the dust, so enjoy the moment Boston Dynamics’ Atlas robot took an unexpected tumble. The fall happened at a recent conference that was supposed to demonstrate the robot’s abilities.

The original article can be found here: http://www.foxnews.com/tech/2017/08/08/boston-dynamics-robot-fell-off-stage-and-audience-loved-it.html

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Student's tweet perfectly calls out cynical stepfather

In a moment of reflection on the eve of graduating from Eastern Michigan University, student Daivon Reeder struck a chord on social media with a tweet that has since gone viral.

The original article can be found here: http://www.foxnews.com/tech/2017/04/25/students-tweet-perfectly-calls-out-cynical-stepfather.html

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Drone videos endangered whale feeding in research first

A rare moment of an endangered Bryde’s whale feeding her calf off north New Zealand’s coast has been caught on camera thanks to a specially built drone.

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The original article can be found here: http://rss.cnn.com/r/797c283ee3/0L0Scnn0Bcom0C20A160C0A60C0A80Casia0Cnew0Ezealand0Ebryde0Ewhales0Edrone0Cindex0Bhtml0Deref0Frss0Itech

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Runtastic debuts Moment smartwatch, combining analog face & fitness tracking

Runtastic on Friday launched the Moment, a new smartwatch that employs a traditional analog watch face but with smartphone-connected fitness tracking.

The original article can be found here: http://appleinsider.com.feedsportal.com/c/33975/f/616168/s/4994998c/sc/28/l/0Lappleinsider0N0Carticles0C150C0A90C0A40Cruntastic0Edebuts0Emoment0Esmartwatch0Ecombining0Eanalog0Eface0Efitness0Etracking/story01.htm

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Apple gifts Greek users a free month of iCloud after financial squeeze

There’s not much to smile about if you’re living in Greece at the moment, but Apple’s easing the pain a little by giving paying iCloud customers a free month of service.

The original article can be found here: http://www.foxnews.com/tech/2015/07/13/apple-gifts-greek-users-free-month-icloud-after-financial-squeeze/

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FAA's Sluggish Pace Frustrates Amazon's Drone Ambitions


For one brief shining moment, it appeared that Amazon and the Federal Aviation Administration were in concert on outdoor drone testing in the U.S., but in testimony before a Senate subcommittee hearing held Tuesday, Amazon put paid to that notion.
Although the FAA last week granted Amazon permission to conduct outdoor tests, the unmanned aircraft system covered by the authorization is no longer in use. “We don’t test it anymore,” Paul Misener, VP for global public policy at Amazon, told senators at the hearing.

The original article can be found here: http://www.ecommercetimes.com/story/81864.html?rss=1

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Going Off-Script to Delight Customers


I had an exciting moment while grocery shopping last week. After 10 years of going to the same market and seeing the same checkers, one of them actually pronounced my name right as I was leaving. I know my last name’s a bit hard to pronounce, and clerks have spent the better part of the 21st century asking me how to say it. I also know that, at the market where I shop, clerks are instructed to thank customers at the end of transactions by using their last names — as in, “thank you, Mr. Bucholtz.”

The original article can be found here: http://www.ecommercetimes.com/story/80469.html?rss=1

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