Survey: In-App Customer Support Is a Winner


Consumers want mobile apps with good in-app customer support, suggest results of a survey Helpshift released last week. Radius Global Market Research conducted the online poll of adults in the United States this spring. Among the survey’s findings: Eighty-nine percent of respondents said they would recommend an app if a customer support agent proactively contacted them while they were experiencing problems. On the flip side, 47 percent of respondents said they would delete apps that did not provide good customer support.

The original article can be found here: http://www.ecommercetimes.com/story/84753.html?rss=1

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US iPhone owners spent average of $35 on apps in 2015, mostly on games

Article Image An average of $35 per active iPhone was spent on apps and in-app purchases in the U.S. in 2015, with most of the money going towards mobile games, according to a new market research report.

The original article can be found here: http://appleinsider.com.feedsportal.com/c/33975/f/616168/s/4e95163a/sc/28/l/0Lappleinsider0N0Carticles0C160C0A30C290Cus0Eiphone0Eowners0Espent0Eaverage0Eof0E350Eon0Eapps0Ein0E20A150Emostly0Eon0Egames/story01.htm

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Amazon's Underground Unshackles Freemium Android Apps


Amazon last week freed a selection of Android apps of the in-app payment requirements necessary to enjoy them to their fullest. The value of the goodies in the apps labeled “Actually Free” comes to more than $10,000, Amazon said. The Actually Free apps can be accessed via Underground, a new app available from Amazon. Amazon Underground is essentially an expansion of the company’s core mobile shopping app. To take advantage of this cache of content, consumers only need an Amazon account, which is free, and an Android mobile device.

The original article can be found here: http://www.ecommercetimes.com/story/82440.html?rss=1

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Apple Pay drives in-app purchases for Staples, fails to catch on in stores

Apple Pay’s in-app purchasing capability is often overshadowed by its physical iPhone-powered NFC counterpart, but for big-box office supply chain Staples, the feature has quickly become the most popular method of payment processed by the company’s iOS app.



The original article can be found here: http://appleinsider.com.feedsportal.com/c/33975/f/616168/s/438019cb/sc/4/l/0Lappleinsider0N0Carticles0C150C0A20C170Capple0Epay0Edrives0Ein0Eapp0Epurchases0Eat0Estaples0Efails0Eto0Ecatch0Eon0Ein0Estores/story01.htm

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FTC Goes After Amazon for Fleecing Kids


The FTC has filed suit against Amazon over billing kids for unauthorized in-app purchases that in many cases they did not know they had made. The suit accuses Amazon of violating Section 5(a) of the FTC Act, which prohibits unfair or deceptive acts or practices in or affecting commerce. The FTC is seeking a court order requiring Amazon to refund victims for the unauthorized charges, and permanently banning it from billing parents and other account holders for in-app charges without their consent.

The original article can be found here: http://www.ecommercetimes.com/story/80721.html?rss=1

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