Tech Q&A: Deleting data forever, fighting robocalls, finding secret cameras and more

I want to give away a few of my old devices. How do I make sure that the data is deleted and cannot be recovered?

The original article can be found here: http://www.foxnews.com/tech/2017/11/20/tech-q-deleting-data-forever-fighting-robocalls-finding-secret-cameras-and-more.html

Powered by WPeMatico

Tech Q&A: Tracking cellphones, dictating documents, covert online shopping and more

I would like to track my wife’s location. She is never, ever without her phone. Can I track her phone so I know where she is around town?

The original article can be found here: http://www.foxnews.com/tech/2017/10/29/tech-q-tracking-cellphones-dictating-documents-covert-online-shopping-and-more.html

Powered by WPeMatico

Tech Q&A: Spy apps, email receipts, secret scanners and more

I think someone put a spy program on my phone. Are there programs that will secretly record and send my texts, pics and phone calls to another person?

The original article can be found here: http://www.foxnews.com/tech/2017/10/14/tech-q-spy-apps-email-receipts-secret-scanners-and-more.html

Powered by WPeMatico

OpenWorld 2017


I spent last week at Oracle’s customer event, OpenWorld 2017, in San Francisco. When I wasn’t drinking from an information fire hose, it was alternately fascinating and exhausting. There were major announcements in database, blockchain, artificial intelligence, cybersecurity, and other stuff I’m associated with only tangentially. For instance, my eyes glaze over when they start talking about bare metal servers and going serverless, so I’ll limit my observations here to database and security, with a few dashes of other things.

The original article can be found here: http://www.ecommercetimes.com/story/84871.html?rss=1

Powered by WPeMatico

Tech Q&A: Decoy Facebook accounts, sharing large files, holiday jobs at Amazon and more

I know that some streaming services give you space in the cloud to store your shows. I would like my own DVR. Can I buy one for my house?

The original article can be found here: http://www.foxnews.com/tech/2017/09/30/tech-q-decoy-facebook-accounts-sharing-large-files-holiday-jobs-at-amazon-and-more.html

Powered by WPeMatico

Tech Q&A: Best smart home devices

I want a smart home that lets me remotely control temperatures, turn on the lights and use a code instead of a key to get into my house. There are so many different products. What are the best smart home gadgets?

The original article can be found here: http://www.foxnews.com/tech/2017/07/16/tech-q-best-smart-home-devices.html

Powered by WPeMatico

4 Email Marketing Mistakes to Avoid


I recently received an email from my health club that said, in part: “Dear Chris, We’ve noticed you haven’t been in as regularly in recent weeks. I understand there may be many reasons for not being able to make it in, but I just wanted to send a quick note to check if you’re happy with the service we’ve been providing. Let me know if I can be of any assistance and I hope to see you very soon!” While I appreciate that the health club is at least trying to stay in contact, this email managed to do several things wrong all at once.

The original article can be found here: http://www.ecommercetimes.com/story/84333.html?rss=1

Powered by WPeMatico

Harlequin Romances Customers


I recently read a user story about how Harlequin — a publisher of romance novels — keeps its customers loyal. It has embraced several ideas that work really well, including emphasizing a consciousness of customer loyalty, keeping things simple, and focusing on personalizing relationships and engagement. Consciousness is relatively easy, but someone high on the org chart has to be willing to say, “This is important.” In the customer realm, being conscious of working to maintain relationships is about as important as it gets.

The original article can be found here: http://www.ecommercetimes.com/story/83869.html?rss=1

Powered by WPeMatico

The Marginal Customer


I start a lot of client engagements with a simple question: Who’s the customer? It’s amazing the answers that I get. Some people are really quite good. They know the customer’s demographic and business or personal needs, and they focus on those things. Others don’t even grasp the difference between a customer and a consumer. You might expect this if you are working in the business-to-consumer rather than business-to-business space. Working with businesses gives an automatic understanding that there are multiple influences.

The original article can be found here: http://www.ecommercetimes.com/story/83592.html?rss=1

Powered by WPeMatico