Hootsuite Adds New Social Selling Tool


Hootsuite on Monday launched Amplify for Selling, a mobile-first solution that helps sales teams succeed on social by generating leads and fostering revenue-driving relationships. The new tool is an extension of Hootsuite’s Amplify employee advocacy product, which is focused on the business-to-business market. Amplify for Selling integrates with Salesforce and Microsoft Dynamics CRM, so sales reps can import contacts from these systems and follow them on Twitter.

The original article can be found here: http://www.ecommercetimes.com/story/84628.html?rss=1

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Too much social media use linked to feelings of isolation

Fans of social media may say that all of that posting and liking helps connect them with others , but a new study finds that spending more time on social media platforms is actually linked to a higher likelihood of feeling socially isolated.

The original article can be found here: http://www.foxnews.com/tech/2017/03/09/too-much-social-media-use-linked-to-feelings-isolation.html

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The 4 Fundamental Attributes of Customer Loyalty, Part 4


If you want to succeed at engaging customers, or anyone else for that matter, it helps to have a model of what success looks like. This idea isn’t new. Elite athletes train themselves to see a perfect race in their mind’s eye, or to imagine the arc of a ball to its flawless conclusion. Scientists model physical and chemical reactions that occur at a scale too small to view directly. Business people use spreadsheets to specify business plans and they are really no more — and no less — than models for how a business operates and makes money.

The original article can be found here: http://www.ecommercetimes.com/story/83794.html?rss=1

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The Flip Side of the Shiny Internet Coin


There are two sides to every coin — a good side and a bad side. One side helps you and the other side hurts you. The Internet is a great example: The good side lets you learn anything, about anything, anytime, any place. The bad side targets you with scams. They are running rampant, and there is not a damn thing we can do about it.
Have you recently received a call from someone claiming to be from Microsoft offering to help you with Windows? These callers typically are very nice. All they want to do is chat and help you.

The original article can be found here: http://www.ecommercetimes.com/story/83186.html?rss=1

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Dodging Disorganization: Showing Sellers a Sharper Image


Despite vendors’ assertions to the contrary, CRM is not all about technology. Technology helps it scale, but CRM is really a discipline. It’s the discipline of creating relationships that benefit both the buyer and the seller. The product we call “CRM” is really great at organizing the data that makes it possible to build relationships. It stores facts and drives some of the activities you need to maintain their health. However, many things that aren’t driven by your CRM technology can have a major impact on relationships.

The original article can be found here: http://www.ecommercetimes.com/story/82143.html?rss=1

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Google Autocomplete's Brushes With Libel


Can an automated Google feature that ostensibly helps users with a search be a basis for libel? Courts in Germany, Italy and Hong Kong have had to field that question. Google’s position is that there is no human intervention, and that its algorithm is based merely on what others have searched for, or strings of words in indexed pages. Autocomplete “predictions are possible search terms, not statements by other people or Google about the terms, and not the answer to a search,” the company claims.

The original article can be found here: http://www.ecommercetimes.com/story/80941.html?rss=1

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Apple partner Nuance exploring sale, reportedly in talks with Samsung

Nuance Communications, the voice recognition company whose technology helps to power Apple’s Siri personal assistant, is said to be exploring a sale of the company, with Apple rival Samsung allegedly a potential suitor.



The original article can be found here: http://appleinsider.com.feedsportal.com/c/33975/f/616168/s/3b8fe454/sc/21/l/0Lappleinsider0N0Carticles0C140C0A60C160Capple0Epartner0Enuance0Eexploring0Esale0Ereportedly0Ein0Etalks0Ewith0Esamsung/story01.htm

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