Helpshift VP Tushar Makhija: Not All Customers Will Help You Make Money


“As services are getting more and more mobile, service needs to get mobile as well,” said Tushar Makhija, vice president of revenue at Helpshift. “If you look at customer service over the last 10 to 15 years, first it was all about average handling time. If you grew quickly as a business, you needed to stack up a call center. The next five to six years were all about self-service, so technology started building up. Today, it is not about time-to-resolution or handling time. It is all about the time-to-cure.

The original article can be found here: http://www.ecommercetimes.com/story/84886.html?rss=1

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Russia tried to use Pokemon Go to stoke racial tensions in the US

Russia’s meddling in U.S. politics and society ahead of the 2016 presidential election keeps getting weirder.

The original article can be found here: http://www.foxnews.com/tech/2017/10/16/russia-tried-to-use-pokemon-go-to-stoke-racial-tensions-in-us.html

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SpaceX is getting really good at launching and landing recycled rockets

SpaceX is getting really good at launching and landing used rockets, achieving the feat for the third time this year on Wednesday. CEO Elon Musk said he wants to cut the turnaround time for reflights from months to just 24 hours.

The original article can be found here: http://www.foxnews.com/tech/2017/10/12/spacex-is-getting-really-good-at-launching-and-landing-recycled-rockets.html

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Hands On With Adobe Photoshop and Premiere Elements 18

The overall layout of Photoshop Elements 18 will be very familiar to anyone who has used Elements before banner

If you’re not getting all you need from cloud-based photo and video editing tools, and don’t want to spend a huge amount of time and money on a full professional suite, Adobe continues to innovate with Elements 18.

The post Hands On With Adobe Photoshop and Premiere Elements 18 appeared first on ExtremeTech.

The original article can be found here: https://www.extremetech.com/computing/256597-adobe-introduces-photoshop-premiere-elements-18-lots-ai-hood?source=Computing

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Tesla Working With AMD on Self-Driving Car Processor

AMD has talked for years about getting into the AI and deep learning game. It looks like the company has made good on those plans, with a new custom chip built specifically for Tesla.

The post Tesla Working With AMD on Self-Driving Car Processor appeared first on ExtremeTech.

The original article can be found here: https://www.extremetech.com/extreme/256171-tesla-working-amd-self-driving-car?source=Computing

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Uber is getting rid of a creepy tracking feature in its app

As Uber looks to mend its reputation with consumers, it is getting rid of a feature embedded in its app that allows it to track riders after they have left the ride.

The original article can be found here: http://www.foxnews.com/tech/2017/08/29/uber-is-getting-rid-creepy-tracking-feature-in-its-app.html

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Facebook now has a dedicated Trending News section on mobile

Getting your news from Facebook may be getting a little easier. The social media giant has brought its redesigned Trending News section to mobile. iOS and Android users can enjoy the latest stories deemed most popular by others.

The original article can be found here: http://www.foxnews.com/tech/2017/08/15/facebook-now-has-dedicated-trending-news-section-on-mobile.html

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China's inescapable Tencent adds Hollywood movies to its vast 'walled garden'

After getting off work at a real-estate company in eastern China, Zhu Feiyue spends most of his time on his smartphone.

The original article can be found here: http://www.foxnews.com/tech/2017/06/01/chinas-inescapable-tencent-adds-hollywood-movies-to-its-vast-walled-garden.html

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Instagram no longer requires square photos in private messages

Private chats on Instagram are getting even more streamlined — photos can now be sent without editing, no crop required. The change also comes with in-chat link previews as Instagram continues to refine Direct.

The original article can be found here: http://www.foxnews.com/tech/2017/05/26/instagram-no-longer-requires-square-photos-in-private-messages.html

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Federal First Responder Project Presents Juicy Telecom Opportunity


Competition in telecom price and service packages has been getting a lot of attention lately. However, network providers also have been pursuing other opportunities that consumers might miss if they’re exposed only to traditional advertising. AT&T’s cooperation with the U.S. government in developing a national emergency responder network is a case in point. AT&T moved quickly to take the first steps toward launching the network since late March, when the Commerce Department chose it to be the government’s partner for establishing the system.

The original article can be found here: http://www.ecommercetimes.com/story/84533.html?rss=1

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Researchers fly camera drones over erupting volcanoes with spectacular results

British researchers working in Guatemala have been getting closer than ever to erupting volcanos thanks to advances in drone technology, and the attached cameras have been producing some stunning footage along the way.

The original article can be found here: http://www.foxnews.com/tech/2017/04/21/researchers-fly-camera-drones-over-erupting-volcanoes-with-spectacular-results.html

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YouTube TV launches, but what are you getting for $35 a month?

YouTube is finally getting into the skinny bundle wars, competing against Sling TV, DirecTV Now, Netflix and a host of others looking to grab consumers who want great television, but don’t want to pay for what they don’t watch.

The original article can be found here: http://www.foxnews.com/tech/2017/04/06/youtube-tv-launches-but-what-are-getting-for-35-month.html

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Galaxy S8 vs. ' iPhone 8': Samsung gets first crack at next-gen phone

Samsung is getting ready to tee up its next flagship Galaxy smartphone against a backdrop of growing rumors about rival Apple’s 2017 iPhone.

The original article can be found here: http://www.foxnews.com/tech/2017/02/16/galaxy-s8-vs-iphone-8-samsung-gets-first-crack-at-next-gen-phone.html

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Output vs. Outcomes


How many times have we been lulled into complacency over getting a project or a product done but not necessarily well received, because it was someone else’s gig? This is a great reminder that the job isn’t done simply because we produce something and shove it out the door. It’s also a cue to pay close attention to what our CRM systems tell us. If you look at this idea a certain way, it’s telling us that our concept of a product has changed — it actually changed a long time ago, but old rationales persist.

The original article can be found here: http://www.ecommercetimes.com/story/84303.html?rss=1

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Why can’t Microsoft get Windows 10 updates right?

Windows 10 Update screen shots

Everyone agrees that getting Windows Update right is a hard problem, but it’s more than legacy hardware and software that have kept Microsoft from fixing it.

The post Why can’t Microsoft get Windows 10 updates right? appeared first on ExtremeTech.

The original article can be found here: https://www.extremetech.com/computing/242808-microsoft-hasnt-fixed-windows-update?source=Computing

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