Machines Could Become Driving Force Behind CX


Customer experience improvements have become an important part of companies’ digital transformations, according to survey results Mitel released Tuesday. More than 2,500 senior IT decision makers across North America, the UK, France, Germany and Australia responded to the survey. The participants represented businesses ranging from 250 to 10,000-plus employees in a wide range of industries. Customers, particularly millennials, readily have embraced digital technology in their day-to-day lives, the report suggests.

The original article can be found here: http://www.ecommercetimes.com/story/84990.html?rss=1

Powered by WPeMatico

Study: Music Improves Customer Experience, Even in Serious Settings


Music can enhance the customer experience even in nontraditional retail environments, suggests a study released Thursday by Mood Media and the Society of Composers, Authors and Music Publishers. The study was conducted in France. Customers had a more favorable experience in five business locations — including gas station, optical, banking, sports apparel and pharmacy locations, the study found. “It’s undeniable that music has an amazing ability to connect on an intimate and personal level,” said Mood Media SVP Danny Turner.

The original article can be found here: http://www.ecommercetimes.com/story/84878.html?rss=1

Powered by WPeMatico

Total solar eclipse 2017: How AT&T is helping the visually impaired experience the big event

AT&T is harnessing augmented reality to help the visually impaired experience the total solar eclipse.

The original article can be found here: http://www.foxnews.com/tech/2017/08/18/total-solar-eclipse-2017-how-at-t-is-helping-visually-impaired-experience-big-event.html

Powered by WPeMatico

Digital River, Adobe Strengthen Cloud Commerce Alliance


Digital River has expanded its ties with Adobe Experience Manager to offer an end-to-end cloud commerce solution targeting the high-tech industry. The new solution, which is based on a 2015 agreement to integrate Digital River’s cloud-based Global Commerce Platform with Adobe Experience Manager, offers brands a fresh approach for bolstering their direct channel strategy and operating more competitively online. It lets brands tailor every element of the commerce journey while addressing the C-suite’s priorities, according to Digital River.

The original article can be found here: http://www.ecommercetimes.com/story/84633.html?rss=1

Powered by WPeMatico

Niantic confirmed it'll fix one of the most annoying 'Pokemon GO' bugs yet

There are at least two major bugs plaguing your Pokemon Go experience, especially following the latest app update.

The original article can be found here: http://www.foxnews.com/tech/2016/08/05/niantic-confirmed-itll-fix-one-most-annoying-pokemon-go-bugs-yet.html

Powered by WPeMatico

How to buy the right VR headset: Our complete guide

VR Headsets
Whether you just want to get some experience with VR, or are ready to take the plunge and go all-in for a Rift or Vive, we give you some ideas on what headset is right for you.

The original article can be found here: http://www.extremetech.com/extreme/227095-how-to-buy-the-right-vr-headset-our-complete-guide

Powered by WPeMatico

Marketers Poised to Run the Customer Experience Show, Survey Says


Marketing will shape the customer experience by 2020, based on a recent Marketo study of nearly 500 chief marketing officers and senior marketing executives worldwide. The Economist Intelligence Unit conducted the research on behalf of Marketo. Eighty-percent of the respondents believed their departments would exercise significant influence over business strategy by 2020, and 78 percent expected to have the same influence over corporate technology decisions. The survey results suggest a number of changes are on the horizon.

The original article can be found here: http://www.ecommercetimes.com/story/83356.html?rss=1

Powered by WPeMatico

Adobe Experience Designer (XD) aims to make life easier for UI and UX designers

Adobe XD has UI kits for major app platforms
Adobe’s new Experience Designer (XD) aims to simplify and consolidate the mash-up of design and prototyping tools currently used by most User Experience designers.

The original article can be found here: http://www.extremetech.com/computing/224508-adobe-experience-designer-xd-aims-to-make-life-easier-for-ui-and-ux-designers

Powered by WPeMatico

Author finds news of $150,000 prize in her junk email — and it was real

According to the experience of Australian writer Helen Garner, it pays to check your email junk folder from time to time.

The original article can be found here: http://www.foxnews.com/tech/2016/03/03/author-finds-news-150000-prize-in-her-junk-email-and-it-was-real.html

Powered by WPeMatico

Apple should work with carmakers instead of building vehicle on its own, Fiat Chrysler CEO says

Article Image Apple should collaborate with existing carmakers, tapping their experience, instead of trying to build its own car single-handedly, the CEO of Fiat Chrysler said at this week’s Geneva International Motor Show.

The original article can be found here: http://appleinsider.com.feedsportal.com/c/33975/f/616168/s/4dfc7328/sc/28/l/0Lappleinsider0N0Carticles0C160C0A30C0A20Capple0Eshould0Ework0Ewith0Ecarmakers0Einstead0Eof0Ebuilding0Evehicle0Eon0Eits0Eown0Efiat0Echrysler0Eceo0Esays/story01.htm

Powered by WPeMatico

iOS 9.2.1 makes speed boosts for users with Apple's older iPhone 4s and 5

Article Image The iOS 9.2.1 update can potentially make iOS 9 a smoother experience for people with older iPhones, according to a new series of YouTube videos featuring side-by-side comparisons with devices running iOS 8.4.1.

The original article can be found here: http://appleinsider.com.feedsportal.com/c/33975/f/616168/s/4d01fdfa/sc/28/l/0Lappleinsider0N0Carticles0C160C0A10C20A0Cios0E9210Emakes0Espeed0Eboosts0Efor0Eusers0Ewith0Eapples0Eolder0Eiphone0E4s0Eand0E5/story01.htm

Powered by WPeMatico

FordPass Aims to Engage Customers on Their Terms


Ford on Monday announced FordPass, a platform focusing on enhancing the customer experience. FordPass includes a Marketplace offering mobility services; 24×7 access to FordGuides, which are personal assistants to help customers with mobility challenges; membership loyalty rewards; and FordHubs — select stores that let customers experience Ford’s latest innovations. Membership is free and open ownership of a Ford vehicle is not required. Members will be able use a virtual wallet, FordPay, to pay for services accessed through FordPass.

The original article can be found here: http://www.ecommercetimes.com/story/82969.html?rss=1

Powered by WPeMatico

Going Big: Preparing to Grow Your E-Commerce Startup


Though startups start small, if all goes well, they eventually will experience growth. It’s vital, therefore, for entrepreneurs to plan and prepare for this growth. Yet what does it mean to prepare for growth? We talked to some experts, who offered tips for making your way down the yellow brick road to success. The first thing many e-business owners emphasize is that success isn’t measured just by profits. It’s also about achieving a dream and realizing a vision.

The original article can be found here: http://www.ecommercetimes.com/story/82841.html?rss=1

Powered by WPeMatico

Great Customer Experiences Start With Sales


The term “customer experience” flows from the lips of business people so smoothly these days. Its importance has been trending upward for the last decade, and according to Gartner, by 2018 more than half of all businesses will implement significant business model changes in their efforts to improve customer experience. How will they do this? Many times, those experience improvements are on made on websites, in service departments and in personalized marketing efforts. Those are all great — but they miss one critical aspect of experience.

The original article can be found here: http://www.ecommercetimes.com/story/82790.html?rss=1

Powered by WPeMatico

Nvidia: future game-ready drivers will require registration

GFE2
Nvidia has announced several updates to its GeForce Experience program, including its intent to require registration for future Game-Ready driver downloads.

The original article can be found here: http://www.extremetech.com/gaming/216285-nvidia-announces-new-streaming-options-twitch-integration-future-game-ready-drivers-will-require-registration

Powered by WPeMatico

Apple to launch official retail presence in India with Croma partnership

Article Image Consumers in India will soon get a taste of the Apple Store experience as local electronics chain Croma is preparing to launch store-within-a-store outlets at six locations in Mumbai and Bangalore.

The original article can be found here: http://appleinsider.com.feedsportal.com/c/33975/f/616168/s/4a9db9c6/sc/28/l/0Lappleinsider0N0Carticles0C150C10A0C120Capple0Eto0Elaunch0Eofficial0Eretail0Epresence0Ein0Eindia0Ewith0Ecroma0Epartnership/story01.htm

Powered by WPeMatico