Real Human Interactions Beat Automation, Survey Says


Customers prefer human interactions to interactive voice response systems or other automated customer service offerings, according to a new report from B2B ratings firm Clutch. Businesses need to move carefully when outsourcing customer service operations, the research also suggested, because there are big differences depending on how familiar reps are with the local language, how close they reside, and whether the customer can figure out the company’s relationship to the service provider in a short amount of time.

The original article can be found here: http://www.ecommercetimes.com/story/84950.html?rss=1

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5 Innovative Ways to Inspire Customer Loyalty


Getting customers — and keeping them — is the name of the game in e-commerce. “The e-commerce market is crowded and noisy, and brands need to do everything they can to differentiate themselves from the pack,” said Eric Hansen, CTO of SiteSpect. “Loyalty programs do just that, giving a brand the edge they need to stay a step ahead of their competitors.” Inspiring loyalty to your brand and your products is a vital part of e-commerce, but the best loyalty programs go beyond offering rewards and points.

The original article can be found here: http://www.ecommercetimes.com/story/84935.html?rss=1

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IBM Launches Private Cloud to Ease Public Cloud Transition


IBM has announced IBM Cloud Private, a software platform that allows enterprise customers to run applications and store critical data in an on-premises, private cloud environment. The new service employs a Kubernetes-based container architecture that supports both Docker containers and Cloud Foundry. IBM also introduced new container-optimized versions of core enterprise software. Companies in heavily regulated industries like finance and healthcare have embraced private clouds as they plan their transitions to public cloud environments.

The original article can be found here: http://www.ecommercetimes.com/story/84931.html?rss=1

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6 Ways E-Commerce SMBs Can Offer Great Customer Service on a Tight Budget


Keeping customers satisfied is the No. 1 priority of any retail business. Technological advances such as interactive voice response systems, chatbots, omnichannel accessibility and robotics have helped many large e-commerce companies improve customer satisfaction rates. However, these options require financial and manpower resources that small and mid-sized firms often don’t have, so SMBs have to look at other options. Here are some budget-friendly solutions e-commerce SMBs can employ.

The original article can be found here: http://www.ecommercetimes.com/story/84924.html?rss=1

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Not at home? Amazon wants to come in and drop off packages

Is Amazon taking convenience a bit too far? Some customers think so after the online retail mogul announced their newest product today: “Amazon Key.”

The original article can be found here: http://www.foxnews.com/tech/2017/10/25/not-at-home-amazon-wants-to-come-in-and-drop-off-packages.html

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Verizon ditches 8,500 rural customers for 'using too much data'

Verizon Wireless plans to disconnect 8,500 rural customers from its network, citing the roaming charges the customers rack up.

The original article can be found here: http://www.foxnews.com/tech/2017/09/18/verizon-ditches-8500-rural-customers-for-using-too-much-data.html

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Amazon patents bizarre accordion-like chute to deliver packages from its drones

Looking to ever expand ways to deliver goods to its customers, Amazon has patented a way to allow its drones to deliver packages without ever having to land.

The original article can be found here: http://www.foxnews.com/tech/2017/08/17/amazon-patents-bizarre-accordion-like-chute-to-deliver-packages-from-its-drones.html

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Now you can collect some of your Amazon orders in just two minutes

Amazon has launched “Instant Pickup,” a service that lets customers collect items within two minutes of ordering them. The inital pick-up locations are at university campuses in California, Ohio, and Maryland.

The original article can be found here: http://www.foxnews.com/tech/2017/08/16/now-can-collect-some-your-amazon-orders-in-just-two-minutes.html

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Delta pilot turns fingerprints into boarding passes

The airline has announced that some customers can now use their fingerprint instead of a boarding pass to get on its planes at Reagan Washington National Airport.

The original article can be found here: http://www.foxnews.com/tech/2017/07/24/delta-pilot-turns-fingerprints-into-boarding-passes.html

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Verizon data breach: 14 million customers reportedly exposed

Millions of Verizon customers’ records have been exposed after an Israeli technology company left user data unprotected, according to a new report.

The original article can be found here: http://www.foxnews.com/tech/2017/07/12/verizon-data-breach-14-million-customers-reportedly-exposed.html

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Apple’s Metal 2 API Adds External GPU, VR Support to macOS

Apple-Feature-External

Apple is finally working to offer better GPU performance to its customers, and hopping on the VR bandwagon as well.

The post Apple’s Metal 2 API Adds External GPU, VR Support to macOS appeared first on ExtremeTech.

The original article can be found here: https://www.extremetech.com/computing/250484-apple-will-support-vr-new-metal-2-api-adds-external-gpu-support-high-sierra-macos?source=Computing

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CloudCraze EVP Andrew Witherspoon: For Successful B2B, Set Aside Expectations


“If there’s anything true about B2B service, you have to do it in the context of the customers themselves in order to be successful. That’s our philosophy,” said CloudCraze EVP Andrew Witherspoon. “What is the purpose of CRM and marketing? It’s to reach out, find and engage prospects, and to move them through a buying cycle. All those capabilities are on a CRM platform. Most other architectures can do all that on one platform, but then they’re sending you off to another platform to take an order.”

The original article can be found here: http://www.ecommercetimes.com/story/84452.html?rss=1

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Apple didn't just fix its dongle hell problem with a miraculous new connector

It takes a lot of courage to make changes that customers may like, and Apple is one prime example of that.

The original article can be found here: http://www.foxnews.com/tech/2017/02/07/apple-didnt-just-fix-its-dongle-hell-problem-with-miraculous-new-connector.html

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Why Companies Botch Customer Care


Do your customers come first? Companies spend a fortune to win and keep their customers. They advertise and market their products and services like crazy. Because of that cost, you would think every company would want to keep its customers happy. It’s more cost-effective to keep an existing customer than to win a new one. If that’s the case, why do some companies screw up customer care so badly? Customer care is the glue that keeps customers connected to the company. Customer care is one of the important building blocks that let companies grow.

The original article can be found here: http://www.ecommercetimes.com/story/84240.html?rss=1

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Nvidia offering ‘PC Gaming Revival’ kits to make old hardware fresh again

PCGamingRevival

Nvidia is offering a new “PC Revival Kit” bundle to customers in Latin America. If it catches on, will we see similar products selling in the US?

The post Nvidia offering ‘PC Gaming Revival’ kits to make old hardware fresh again appeared first on ExtremeTech.

The original article can be found here: https://www.extremetech.com/gaming/241465-nvidia-offering-pc-gaming-revival-kits-make-old-hardware-fresh?source=Computing

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