AI Tool Captures and Updates Contacts Automatically


Nimble has partnered with CircleBack, which offers an AI-powered contact capture and cleaning tool that updates contacts and scans business cards automatically. The CircleBack tool captures email signatures in Gmail and G Suite in real time, automatically adding new contacts to a user’s list. The tool photographs or scans business cards and adds the information to contact lists as well. “We deliver broad social profiles, business insights, and up-to-date contact information everywhere people work on the Web,” said Nimble CEO Jon Ferrara.

The original article can be found here: http://www.ecommercetimes.com/story/84792.html?rss=1

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Fulfilling the Omnichannel Shopping Imperative


The omnichannel approach to customer contact has become a byword in customer service, but retailers need to do more to make it happen, based on a recent study. Researchers tested 57 metrics across desktop, mobile and in-store buying touchpoints to evaluate the end-to-end omnichannel experience at 30 popular and growing retailers. They focused on four major categories: fulfillment and inventory; personalization; pricing consistency; and in-store signage. Here’s the problem: E-commerce absolutely is killing brick-and-mortar stores.

The original article can be found here: http://www.ecommercetimes.com/story/84737.html?rss=1

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Fusion Launches Enterprise Cloud Contact Center Solution


Fusion this week launched Contact360, an enterprise cloud contact center solution developed in collaboration with Technology for Business, the long-time partner it acquired earlier this month. “Fusion will be offering a clear migration path to the cloud for TFB’s Fortune 500 enterprise and government customers, and will sell into our own base of 13,000 business customers,” said Jan Sarro, executive vice president for marketing and business development. Its competition includes such dominant players as Salesforce.com, Cisco and Avaya.

The original article can be found here: http://www.ecommercetimes.com/story/83398.html?rss=1

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LiveOps Launches Contact Center as a Service Platform


LiveOps Cloud on Tuesday unveiled its enterprise-level CxEngage Contact Center as a Service, or CCaaS, platform. The omnichannel open framework, which was built from the ground up, integrates with standard APIs. It essentially links applications such as CRM, workforce management and business intelligence to help agents make better customer service decisions, according to the company. CxEngage is a multitenant solution that runs on Amazon Web Services. The release is integrated with LiveOps Cloud for Zendesk.

The original article can be found here: http://www.ecommercetimes.com/story/83221.html?rss=1

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Scientists will try to reawaken Rosetta’s lander as Comet 67P approaches the Sun

Philae
We lost contact with Philae months ago, when the comet lander failed to touch down and bounced across the surface of comet 67P, but plans are being laid to reactivate the little lander as it races towards the sun.

The original article can be found here: http://www.extremetech.com/computing/198709-scientists-will-try-to-reawaken-rosettas-lander-as-comet-67p-approaches-the-sun

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My first experience with a ‘follow-me’ drone

I looked over my shoulder, trying to avoid direct eye contact. A chill went down my spine as I walked near a marina in Berkeley, Calif. on a warm sunny day. I checked again, but couldn’t figure out what was causing my mild sense of dread.

The original article can be found here: http://www.foxnews.com/tech/2014/09/26/my-first-experience-with-follow-me-drone/

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Google invents smart contact lens with built-in camera: Superhuman Terminator-like vision here we come

Google's smart contact lens, for detecting glucose levels (diabetes)
Google has invented a new smart contact lens with an integrated camera. By virtue of being part of the contact lens, the camera would naturally follow your gaze, allowing for a huge range of awesome applications, from the basis of a bionic eye system for blind and visually impaired people, through to early warning systems (the camera spots a hazard before your brain does), facial recognition, and superhuman powers (telescopic and infrared/night vision). In related news, Google Glass is publicly available today in the US for one day only (still priced at $1500).

The original article can be found here: http://www.extremetech.com/extreme/180571-google-invents-smart-contact-lens-with-built-in-camera-superhuman-terminator-like-vision-here-we-come

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