Leaked Microsoft Memo Reveals High Return Rates on Surface Hardware

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Last week, Microsoft claimed Consumer Reports’ decision to yank recommendations for its laptops was based on bad data. A leaked memo has revealed this as a lie; Microsoft’s rate of return on some products has been quite high.

The post Leaked Microsoft Memo Reveals High Return Rates on Surface Hardware appeared first on ExtremeTech.

The original article can be found here: https://www.extremetech.com/computing/254107-leaked-microsoft-memo-reveals-high-return-rates-surface-hardware?source=Computing

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Consumer Reports slams Microsoft's Surface line, cites 25-percent failure rate

Microsoft’s Surface family suffered a major blow Thursday, as Consumer Reports not only pulled its recommendation forallSurface-branded products, but moves them into the dreaded “not recommended” category.

The original article can be found here: http://www.foxnews.com/tech/2017/08/10/consumer-reports-slams-microsofts-surface-line-cites-25-percent-failure-rate.html

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Intel May Respond to AMD Ryzen With Six-Core i5, i7 CPUs

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New rumors indicate Intel will respond to AMD in the consumer space, possibly with new Core i7 and i5 offerings that add six-core CPUs to Intel’s desktop lines.

The post Intel May Respond to AMD Ryzen With Six-Core i5, i7 CPUs appeared first on ExtremeTech.

The original article can be found here: https://www.extremetech.com/computing/252595-intel-may-respond-ryzen-six-core-i5-i7-desktop-processors?source=Computing

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Consumers Will Pay to Be Pleased: Survey


Eighty percent of participants in a recent Capgemini consumer survey said they would pay more for a better customer experience, and 9 percent were willing to pay up to 50 percent more. Researchers polled 3,300 customers of 125 companies in the utilities, consumer products, retail, retail banking, and Internet-based services sectors. Among the respondents were 450 senior executives from customer experience, customer service, IT, marketing and sales departments at 150 companies.

The original article can be found here: http://www.ecommercetimes.com/story/84653.html?rss=1

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