6 Ways E-Commerce SMBs Can Offer Great Customer Service on a Tight Budget


Keeping customers satisfied is the No. 1 priority of any retail business. Technological advances such as interactive voice response systems, chatbots, omnichannel accessibility and robotics have helped many large e-commerce companies improve customer satisfaction rates. However, these options require financial and manpower resources that small and mid-sized firms often don’t have, so SMBs have to look at other options. Here are some budget-friendly solutions e-commerce SMBs can employ.

The original article can be found here: http://www.ecommercetimes.com/story/84924.html?rss=1

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Walmart Throws Down Gauntlet to Amazon


Walmart on Tuesday outlined plans to grow its critically important e-commerce business in the U.S. by 40 percent over the next fiscal year. The company intends to leverage a series of key acquisitions and its more than 4,600 brick-and-mortar locations to mount a direct challenge to Amazon for millennial customers. Walmart — the largest retail operation in the world and the leading U.S. challenger to Amazon — presented its objectives at its annual meeting with Wall Street analysts, where CEO Doug McMillon said the company is committed to turning itself into a digital powerhouse.

The original article can be found here: http://www.ecommercetimes.com/story/84872.html?rss=1

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Amazon Alexa and Microsoft Cortana team up to take on Google

The voice assistant business is about to get even more interesting, as Amazon and Microsoft announced a partnership that will see Alexa and Cortana playing nice with each other.

The original article can be found here: http://www.foxnews.com/tech/2017/08/30/amazon-alexa-and-microsoft-cortana-team-up-to-take-on-google.html

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Ad Tech's Future Beyond Facebook and Google


Advertising technology, or ad tech, is a relatively new business segment. Both Google and Facebook have been very successful with this new advertising model. Going forward, will ad tech be important and rapidly expand to a wider segment, or will it be limited to the way certain companies show value and grow? Advertising has gone through wave after wave of change over the decades. Considering its long history, ad tech is still a new area. hen Google went public, it needed to show it could be profitable, so it started selling advertising.

The original article can be found here: http://www.ecommercetimes.com/story/84761.html?rss=1

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Maine governor sued for deleting Facebook comments

Paul LePage uses his Facebook page to perform government business, so blocking people who disagree with him ‘constitutes… government censorship,’ the ACLU says.

The original article can be found here: http://www.foxnews.com/tech/2017/08/10/maine-governor-sued-for-deleting-facebook-comments.html

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Most Businesses Want Agility but Few Have It


Many organizations recognize that agility enables better responses to changing business conditions, but few have taken the necessary steps to reach that goal. Although two-thirds of the respondents to a recent CA Technologies survey saw value in business agility, only about 12 percent said their organizations were on their way to achieving it. “Success today requires that companies quickly sense and adapt to changes, pivot to address market changes and customer needs, and do so at scale,” said Surya Panditi, general manager of agile management.

The original article can be found here: http://www.ecommercetimes.com/story/84731.html?rss=1

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Amazon's B2B Business Blows Past 1M Customer Mark


Amazon Business, launched in April 2015, this week announced that it had reached the 1 million customer milestone. “This is rapid growth,” said Ray Wang, principal analyst at Constellation Research. It’s attributable in part to a crossover effect from the large number of B2C customers Amazon has, he said. Amazon Business offers business-only pricing on millions of products, and access to more than 85,000 business sellers. Customers include hospitals, educational institutions, laboratories, daycare centers, government agencies, restaurants, Fortune 50 companies and sole proprietors.

The original article can be found here: http://www.ecommercetimes.com/story/84711.html?rss=1

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Zoho Launches All-in-One Business Suite for SMBs


Zoho has launched Zoho One, an all-in-one business suite comprised of more than 35 integrated Web applications and an equal number of mobile apps. The suite offers single sign-on with centralized administration and provisioning. Each user has one secure account and access to the entire suite. An admin panel enables and controls access, which simplifies provisioning, access and audit. Companies can define policies company-wide; control can be enforced centrally or delegated through service admins for individual departments and groups.

The original article can be found here: http://www.ecommercetimes.com/story/84698.html?rss=1

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IBM’s New Z Mainframe Can Encrypt All its Data All the Time

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It doesn’t usually matter much to consumers what kind of mainframes a business decides to use, but maybe it should.

The post IBM’s New Z Mainframe Can Encrypt All its Data All the Time appeared first on ExtremeTech.

The original article can be found here: https://www.extremetech.com/computing/252523-ibms-new-z-mainframe-can-encrypt-data-time?source=Computing

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4 Marketing Strategies That Can Boost B2B Sales: Study


Four business marketing strategies can boost business-to-business sales conversion rates by up to 25 percentage points, based on results of a recent survey by Altman Vilandrie. However, only 15 percent of businesses fully take advantage of them. Even those that do use the strategies sometimes fail to maximize sales conversions because of a lack of coordination and integration. The four strategies: standardizing lead handoffs; employing lead scoring; creating detailed customer maps; and coordinating between sales and marketing departments.

The original article can be found here: http://www.ecommercetimes.com/story/84648.html?rss=1

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Verizon Makes New Oath


Verizon last week completed its US$4.5 billion acquisition of Yahoo’s operating business assets, merging it with its existing AOL business to create Oath. The new subsidiary encompasses more than 50 media and technology brands — including HuffPost; Yahoo Sports, Finance and Mail; AOL.com; Makers; Tumblr; TechCrunch; Flickr; and Build Studios. Oath is organized around content: news, sports, finance, entertainment and lifestyle. Oath’s CEO is Tim Armstrong, who was CEO of AOL prior to the merge.

The original article can be found here: http://www.ecommercetimes.com/story/84620.html?rss=1

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Visa Seeks to Build Online B2B Ecosystem


Visa this week announced the Visa Ready Program for Business Solutions, a strategic framework to help ensure that tech companies integrating with Visa’s B2B payment services and data solutions meet the company’s standards and are market ready. The program lets Visa’s tech partners quickly integrate and approve various Visa B2B payments solutions, including enhanced data, virtual card integration, payables automation, and payment controls. It lets partners quickly introduce devices, software and solutions that can initiate or accept Visa payments.

The original article can be found here: http://www.ecommercetimes.com/story/84617.html?rss=1

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Western Digital Adds Helium-Filled 10TB Drives to Consumer, Business Lines

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Western Digital is pushing its business and commercial storage array drives up to 10TB and offering them in helium-sealed flavors as well.

The post Western Digital Adds Helium-Filled 10TB Drives to Consumer, Business Lines appeared first on ExtremeTech.

The original article can be found here: https://www.extremetech.com/computing/249709-western-digital-adds-helium-filled-10tb-drives-consumer-business-storage-solutions?source=Computing

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ProsperWorks Adds In-App Comms to its Google CRM Solution


ProsperWorks, which provides CRM for Google’s G Suite business tools, last week announced the addition of in-app cloud communications functionality. The new features are available through a custom integration with RingCentral, which provides enterprise cloud communications and collaboration solutions. The integration lets users make, receive and log calls without leaving the CRM solution. It provides them with information such as callers’ contact details, past interactions and deal status, and it eliminates the need to take manual notes.

The original article can be found here: http://www.ecommercetimes.com/story/84383.html?rss=1

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WhatsApp Field-Trials Business Chat


WhatsApp reportedly has been conducting tests of a business chat system with a number of companies that are part of the Y Combinator startup incubator. The application programming interface, or API, gives companies a direct line of communication with WhatsApp users. WhatsApp CEO Jan Koum last year said the company would seek to monetize the free chat service by providing businesses with direct access to consumers. He ruled out ads. The approach WhatsApp is taking could have stumbling blocks built in.

The original article can be found here: http://www.ecommercetimes.com/story/84370.html?rss=1

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Does Avaya Have a Post-Chapter 11 Prayer?


Is Avaya on the road to financial recovery? What will happen to business partners and customers if it is not? The company last month filed for Chapter 11 protection for itself and some of its United States subsidiaries — a move that makes it “the first major established technology company that’s dying as a direct result of the cloud,” according to Ian Campbell, CEO of Nucleus Research. However, the move actually is a strategic and tactical restructuring that’s meant to retire a heavy debt burden, according to John Sullivan, Avaya’s treasurer.

The original article can be found here: http://www.ecommercetimes.com/story/84282.html?rss=1

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