Real Human Interactions Beat Automation, Survey Says


Customers prefer human interactions to interactive voice response systems or other automated customer service offerings, according to a new report from B2B ratings firm Clutch. Businesses need to move carefully when outsourcing customer service operations, the research also suggested, because there are big differences depending on how familiar reps are with the local language, how close they reside, and whether the customer can figure out the company’s relationship to the service provider in a short amount of time.

The original article can be found here: http://www.ecommercetimes.com/story/84950.html?rss=1

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Email Marketing Goes Hand-in-Glove With E-Commerce Shipping


ShippingEasy has launched Automated Email Marketing as an addition to its customer management module. This new tool has a powerful rules engine that helps users increase sales, the company said. Among other things, it can set up a trigger to send an email to first-time buyers immediately after an order is downloaded — customized with a logo and specific coupon code if desired. It can automatically send an email requesting customer feedback on the order and shipping process, and define targeted customers for loyalty rewards or coupon promos.

The original article can be found here: http://www.ecommercetimes.com/story/84898.html?rss=1

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Amazon Deploys Army of Echoes Against Oncoming Threats


Amazon has unveiled five new Echo products that raise the bar in the automated home market. Among other things, Amazon has improved the sound quality in its second-gen Echo speaker to compete with several new competitors in the high-end audio segment. The new Echo has a new speaker architecture, a dedicated tweeter, Dolby sound processing, and a 2.5 inch down-firing woofer. The new smart speaker uses Amazon’s second generation far-field technology, which offers improved wake word-processing, better beam-forming and enhanced noise cancellation.

The original article can be found here: http://www.ecommercetimes.com/story/84841.html?rss=1

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Microsoft Buys Hexadite to Toughen Windows Security


Microsoft on Thursday said it has agreed to buy a Hexadite, which incorporates artificial intelligence in its automated responses to cyberthreats. The acquisition will help bolster the company’s efforts to help commercial Windows 10 customers deal with advanced attacks on their networks, Microsoft said. It currently offers Windows Defender Advanced Threat Protection to detect zero-day attacks, ransomware and other advanced threats, and the Hexadite technology will build on that.

The original article can be found here: http://www.ecommercetimes.com/story/84600.html?rss=1

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This terrifying robot can drill through your skull in 2 minutes — and that's a good thing

The University of Utah has developed an automated drill for cranial surgery. It can cut an opening in the skull in just 2.5 minutes. That’s a massive 50x faster than a human surgeon.

The original article can be found here: http://www.foxnews.com/tech/2017/05/03/this-terrifying-robot-can-drill-through-your-skull-in-2-minutes-and-thats-good-thing.html

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Your next car may be the most powerful computer you own

Stanley, the self-driving car that won the DARPA challenge, had racks of computers in its rear compartment
The demand for automated safety systems and autonomous driving features has created a huge appetite for extensive vision-based, AI-powered, computer systems in our cars. Maybe someday our cars will provide the processing power for our gaming rigs.

The original article can be found here: http://www.extremetech.com/extreme/237005-your-next-car-may-be-the-most-powerful-computer-you-own?source=Computing

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Facebook's Trending feed published another hoax story, this time about the Sept. 11 attacks

Facebook’s recently automated Trending feed has made another blunder, this time showing users a fake news article about the September 11 attacks. The mishap comes just weeks after it published two unsuitable articles in quick succession.

The original article can be found here: http://www.foxnews.com/tech/2016/09/12/facebooks-trending-feed-published-another-hoax-story-this-time-about-sept-11-attacks.html

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Facebook's Trending Feed falls prey to fake stories following purge of human editors

Facebook may have to fix its newly automated Trending topics section after its algorithm suffered two consecutive blunders regarding fake, and obscene, news stories. The errors could force the platform to embrace human editors once again.

The original article can be found here: http://www.foxnews.com/tech/2016/08/31/facebooks-trending-feed-falls-prey-to-fake-stories-following-purge-human-editors.html

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Google self-driving car bears 'some responsibility' in accident for first time ever

Article Image Though Google’s automated vehicles have been involved in a handful of minor accidents on the road, those were all caused entirely by other, human drivers. But that changed with an accident in California earlier this month.

The original article can be found here: http://appleinsider.com.feedsportal.com/c/33975/f/616168/s/4defab11/sc/21/l/0Lappleinsider0N0Carticles0C160C0A20C290Cgoogle0Eself0Edriving0Ecar0Ebears0Esome0Eresponsibility0Ein0Eaccident0Efor0Efirst0Etime0Eever/story01.htm

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IRS Halts Hack Attack


The Internal Revenue Service on Tuesday said it recently discovered and halted an automated bot attack on its electronic filing PIN application website. Identity thieves used malware in an attempt to generate E-file PINs for 464,000 Social Security numbers stolen from another source, the IRS said. The hackers succeeded in accessing an E-file PIN for 101,000 of those numbers. No personally identifiable information was compromised or disclosed by its systems, the IRS said. It will mail notifications to inform affected taxpayers of the incident.

The original article can be found here: http://www.ecommercetimes.com/story/83106.html?rss=1

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Apple invention uses Apple Watch to auto adjust iPhone alert volume

Article Image Apple is looking to turn Apple Watch into an automated iPhone command and control module, as a patent application published Thursday details a method by which the wearable monitors, compares and adjusts handset audio output on the fly.

The original article can be found here: http://appleinsider.com.feedsportal.com/c/33975/f/616168/s/4d82d118/sc/28/l/0Lappleinsider0N0Carticles0C160C0A20C110Capple0Einvention0Euses0Eapple0Ewatch0Eto0Eadjust0Eiphone0Ealert0Evolume/story01.htm

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iAd Shakeup May Be in the Works


Apple is phasing out its iAd sales team and moving toward an automated system, according to news reports this week. Then-CEO Steve Jobs launched iAd six years ago to provide an alternative to existing mobile advertising platforms, but it never caught fire. Under the new iAd platform, publishers reportedly will be more easily able to sell directly through the platform, and they’ll be able to keep 100 percent of ad revenues. Currently, Apple takes 30 percent of an ad’s revenue on the network.

The original article can be found here: http://www.ecommercetimes.com/story/82988.html?rss=1

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Dish Network to Automate TV Ad Sales


Dish Network on Monday launched Dish Media Sales, an automated marketplace that will let advertisers buy TV spots the same way they can buy ads online. With the initiative, Dish will give advertisers the ability to purchase targeted, linear TV ads, impression by impression, using real-time bidding technology — similar to the way online ads are purchased. “Our addressable technology offers an improved viewer experience as we deliver ads with greater relevance to a consumer’s needs,” said Adam Gaynor, vice president of Dish media sales.

The original article can be found here: http://www.ecommercetimes.com/story/82660.html?rss=1

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The Growing Robocall Menace


Automated telephone calls, also known as “robocalls,” used to drive me crazy. Then they stopped, and life was quiet, peaceful and beautiful once again, but just for a few short years. Those disturbing calls have started once again, and now they are worse than ever. Why? And how can we stop them? Robocalls typically are for telemarketing purposes. The calls are placed by automated systems. They may consist of recorded messages, or a real person may get on the line to make a telemarketing pitch once a prospect has picked up.

The original article can be found here: http://www.ecommercetimes.com/story/81969.html?rss=1

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Apple debuts programatic iAd buys on iTunes Radio, 'Customer Match' demographic targeting

Apple on Thursday officially started accepting programatic, or automated, iAd buys for iTunes Radio and rolled out a new user targeting feature called Customer Match.



The original article can be found here: http://appleinsider.com.feedsportal.com/c/33975/f/616168/s/4497070f/sc/5/l/0Lappleinsider0N0Carticles0C150C0A30C190Capple0Edebuts0Eprogramatic0Eiad0Ebuys0Eon0Eitunes0Eradio0Ecustomer0Ematch0Edemographic0Etargeting/story01.htm

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First look: ADAM iOS-connected asthma monitor

The Automated Device for Asthma Management, or ADAM, by Health Care Originals is a unique iOS-connected medical device that aims to provide users with a complete solution for managing their asthma.



The original article can be found here: http://appleinsider.com.feedsportal.com/c/33975/f/616168/s/421a434e/sc/46/l/0Lappleinsider0N0Carticles0C150C0A10C0A70Cfirst0Elook0Eadam0Eios0Econnected0Easthma0Emonitor/story01.htm

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Google Autocomplete's Brushes With Libel


Can an automated Google feature that ostensibly helps users with a search be a basis for libel? Courts in Germany, Italy and Hong Kong have had to field that question. Google’s position is that there is no human intervention, and that its algorithm is based merely on what others have searched for, or strings of words in indexed pages. Autocomplete “predictions are possible search terms, not statements by other people or Google about the terms, and not the answer to a search,” the company claims.

The original article can be found here: http://www.ecommercetimes.com/story/80941.html?rss=1

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UK, the world’s most surveilled state, begins using automated face recognition to catch criminals

NeoFace facial recognition example, as used by the UK police
Police in the UK have become one of the first major police forces to deploy automated facial recognition technology to catch criminals. The British police will be using NEC’s NeoFace technology, which can match faces from crime scene photos or videos against a database of images in just a few seconds. Combined with the highest density of CCTV cameras of any country in the world, police body-worn cameras that are constantly recording, and a CSI-like smartphone and tablet app that allows for face and fingerprint matching in the field, it is rather hard to be a criminal in the UK nowadays.

The original article can be found here: http://www.extremetech.com/extreme/186435-uk-the-worlds-most-surveilled-state-begins-using-automated-face-recognition-to-catch-criminals

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Smart home startup Light Sentry uses sensors to automate lighting year-round

A new startup aims to wean automated home lighting users off manual scheduling by deploying light sensors and switch devices in and around a user’s home for dynamic control based on localized, accurate measurements.



The original article can be found here: http://appleinsider.com.feedsportal.com/c/33975/f/616168/s/3b5f758b/sc/5/l/0Lappleinsider0N0Carticles0C140C0A60C10A0Csmart0Ehome0Estartup0Elight0Esentry0Euses0Esensors0Eto0Eautomate0Elighting0Eyear0Eround/story01.htm

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