Accenture, SAP Plot One CX Platform for All


Accenture Interactive and SAP Hybris have partnered to create a new platform that will let users build and curate end-to-end contextual, personalized customer experiences — from marketing, e-commerce and offline shopping to customer service and loyalty management. The joint platform will target B2C and B2B firms in retail, telecommunications and resources. “Personalized experiences for customers across all aspects of their interaction with a company are a big challenge for many companies,” said Nucleus Research analyst Rebecca Wettemann.

The original article can be found here: http://www.ecommercetimes.com/story/84893.html?rss=1

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Apple, Accenture Team on iOS Enterprise Apps


Apple and Accenture have partnered to develop iOS tools and services to help enterprises connect with their customers through iPads and iPhones. Accenture will create a dedicated iOS practice within Accenture Digital Studios, staffed by a range of visual and experience designers, programmers, data scientists and architects, as well as hardware and software designers. An Apple expert will be embedded in the team. “Starting 10 years ago with iPhone and then with iPad, Apple has been transforming how work gets done,” said Apple CEO Tim Cook.

The original article can be found here: http://www.ecommercetimes.com/story/84777.html?rss=1

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