Even if you do not have a Support Contract with us, we still offer many resources for technical support. Visit our Support Forums to post a question or browse through other discussions, or browse through our Online Tutorials for a helpful video, or you can always contact us directly.
Support Contracts
A proVanceTek support contract is a good way to secure our time to ensure that we're able to help in the event of any issues. Your support contract hours can be used for whatever IT issues you need assistance with, regardless of any other services you may be receiving from us. Support hours can be used for on-site service in the event a computer fails, you're having networking issues, or maybe you need help setting up a new system. Hours can be cashed in for helping maintain your website by answering emails for you, updating site content, or managing SEO or AdWords campaigns.
Basic Support Contract
The Basic Support Contract offers a significant amount of protection in the event that you need technical support.
- 24 Hour Response Time.
- Mileage and other travel expenses are covered in the contract.
- Different "Basic" tiers offer you the opportunity for you to spend less per-hour than our typical hourly rate.
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Priority Support Contract
The Priority Support Contract ensures that you have an immediate response to your technical support needs.
- 3 Hour Response Time.
- Mileage and other travel expenses are covered in the contract.
- Different "Priority" tiers offer you the opportunity for you to spend less per-hour than our typical hourly rate.
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