Machines Could Become Driving Force Behind CX


Customer experience improvements have become an important part of companies’ digital transformations, according to survey results Mitel released Tuesday. More than 2,500 senior IT decision makers across North America, the UK, France, Germany and Australia responded to the survey. The participants represented businesses ranging from 250 to 10,000-plus employees in a wide range of industries. Customers, particularly millennials, readily have embraced digital technology in their day-to-day lives, the report suggests.

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